Ticket Agent Service
Resume:
**/**** -
**/**** -
this day
2019
Farooq Hawa
EXPERIENCE
Customer service agent
Air arabia
Dealing with customers
Boarding and Check in passengers and their hold baggage Assist passengers with particularities (unaccompanied minor, disabled passengers, etc.)
Dealing with irregularities related to lost or damaged baggage. Customer service agent (Traffic agent, ticket agent) Swissport Morocco
making and confirming travel arrangements for passengers. selling tickets and planning routes using computers and manuals, and calculating ticket costs.
answering customer inquiries.
Ticket agent
AIR FRANCE ( CITY ONE )
Help troubleshoot and fix technology problems over-the- counter with clients while offering professional services to help achieve business goals.
Provide excellent customer service as outdoor ticket agent for group reservations; approach and encourage prospective customers to purchase tickets.
Sell tickets and also following quotas and upselling as well EDUCATION
B1,B2,B3,B4,B5,B6
Américain language center
High school degree in science
Lycée makhfi 2
Diploma in tourism and travel management
Cambridge
Language certificate
London Institute of exellence
C1
CONTACT
*************@*****.***
Nasrallah rue 1, berrchid
PERSONAL DETAILS
Date of Birth : 06/07/2000
Marital Status : Single
Nationality : Morrocan
LANGUAGES
Français : advanced
Anglais : advanced
Arabe :advanced
2022
2022
2022
2022
2022
2022
2022
2022
Airside safety training
AIR ARABIA ACADEMY
Dangerous goods regulations (GDR) training of ground staff
( category 7,8,9and 10)
AIR ARABIA ACADEMY
Passenger and bagage handling training
AIR ARABIA ACADEMY
Certificate of aviation security (AVSEC)
AIR ARABIA ACADEMY
Certificate safety management system
Air ARABIA ACADEMY
Certificate of altea system swissport
SWISSPORT ACADEMY
Certificate of altea system tap portugal
Swissport academy
Certificate of amadeus system training
Swissport academy
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