Jenae D. Carlisle

Conyers, GA

Email aduq96@r.postjobfree.com

Phone 617-***-****

SUMMARY

Well-organized and experienced team leader with excellent management skills and the ability to drive Technical work- flows towards a highly performant and actionable use that satisfies client end-goals and executive level expectations of performance. Able to communicate tech and translate business needs to use cases across departments, boosted by years of knowledge in medical terminology. Knowledge in configuring and managing Apps and Softwares like Servicenow, Azure, DB connect, Splunk Database, Cisco, Enterprise security, Java, XML, REST, AWS, Google Cloud, scripting, Software Engineering and more. Able to create and manage dashboards, alerts and tags. EDUCATION BACKGROUND

High School Diploma

CERTIFICATIONS

CompTIA Security +

Splunk

Administrator Splunk

Power User Splunk

User

WORK EXPERIENCE

Splunk Administrator

DELOITTE, 0 7/2021 – PRESENT

● Maintain storage of Linux/UNIX servers that host Splunk Manage permissions and role-based access

● Splunk log monitoring and application troubleshooting

● Prepare written documentation on Splunk infrastructure, Standard Operating Procedures

(SOP), and best practice• Splunk application upgrades and updating

● Configure and maintain Windows/Linux Splunk apps for data ingestion

● Configure and maintain application layer Splunk apps

● Splunk Dashboard design and integration for reporting, Intelligence, Big Data and Network Security

● Splunk alerting and reporting creation

● Splunk Index and Search Head Clustering administration

● Perform data ingestion from all sources into Splunk, create data final content document for stakeholders.

● Provide Leadership, decision to effectively manage the processes for the Splunk compliance requirements

● Establish partnership with other compliance teams, data owners and other key stakeholders. ● Coordinate with other risk groups and develop initiatives / corrective actions to address gaps in risk processes and controls

● Design and implement Splunk Architecture (Indexer, Deployment server, Search heads, and Forwarder management), create/migrate existing Dashboards, Reports, Alerts, on daily/weekly schedule to provide the best productivity and service to the business units and other stakeholders.

Splunk Administrator

WELLSFARGO, 0 5 / 2 0 1 9 – 07/2021

● Maintain storage of Linux/UNIX servers that host Splunk Manage permissions and role-based access

● Use Tailor role-based access to indexes based on least-privileged principles

● REST API calls to develop reporting on the user, roles, and access, which provide a quick way for all users to check the index and source type availability

● Deliver search head performance reporting to Splunk development team on a monthly basis, with a list of recommendations to resolve long-running searches, dashboards that are resource-intensive, deferred or skipped searches due to concurrency issues

● Resolve bucket replication errors

● Assisted development team in determining coverage of monitoring logs in environment

● Manage workloads for security and IT ops tools onboarding

● Schedule kick-off meetings for data integrations led technical discussions Responsible for daily health checks on indexer cluster and search heads

● Bi-weekly Splunk audits and planning actions to maintain the health and performance of clusters.

● Utilize SED CMD and props. conf/transforms.conf to mask PHI data

● Wrote SOP to ensure that logs go through a formal PHI/PII review before integration

● Send logs to null queues via transforms.conf

● Developed reporting to manage our license in addition to the OOTB visualizations Develop custom dashboards for infrasec, sec-ops, server and application teams Schedule the population of look-ups for a variety of use cases

● Configure advanced filtering on Syslog data to route logs appropriately

● Set and configure retention and standardized policy across all hospital retained logs Splunk Developer Project Lead

GEORGIA REGIONAL HOSPITAL, 0 7 / 2 0 1 7 - 0 5 / 2 0 1 9

● Led development team in prioritizing dashboards requested by C-Suite executives Developed SOPs for dashboard development that optimized Splunk resources and made completion times predictable

● Wrote SPL to stand up panels for visualizations

● Configured inputs and tokens to add increased functionality to dashboards

● Managed Kan Ban boards and gathered status updates from the team; communicated updates via status reports to upper level management on a weekly basis

● Sprint planning leader responsible for managing the backlog and pulling in new initiatives Analyzed logs and generated report to engineering team on which segments to keep or discard Analyzed logs for statistical reporting; ensured careful review to prevent the ingestion of sensitive patient data

● Led initiative for maintenance and auditing of hospital IoT applications and services through standardized and scheduled RFiD scanning and log push into Splunk

● Integrated apps including HP and Aruba to modernize data reporting and records management Configured and integrated custom apps to integrate data from critical hospital application ● Contributed to internal newsletter highlighting the Splunk development initiatives and how they were using non-sensitive statistics from patient data to improve in-take, enhance the patient experience, enhance the family-of-patient experience, expedite insurance approvals and restructure sterilization prac

● Conducting data discovery for reporting

● Validated the completeness of data ingestion streams

● Developed and facilitated the completion of 79+ reports, dashboards and alerts for Admissions, CCU/CICU, Finance, Elderly Services, ICU, Neonatal, Patient Accounts, Patient Services, Pharmacy, and Gynecology units.

● Internally developed and facilitated the completion of another 21 reports, dashboards and alerts for network, IT and C-Suite.

● Enhanced existing dashboards through the use of filtering inputs, plugged in to base searches to optimize resource usage

● Condensed queries used in alerting to encompass several data sources; cut down on scheduled alerts

● Rescheduled scheduled reports to run on staggering cron times to alleviate search concurrency traffic jams during peak hours

● Recommended appropriate Splunk apps for application integrations Technical Support Engineer

GEORGIA REGIONAL HOSPITAL, 0 4 / 2 0 1 3 - 0 7 / 2 0 1 7

● Provided second-level support to the system support analysts

● Identified complex problems with software packages or installations by reviewing application logs

● Provide L2/L3 support of all forms for a wide variety of platforms and hardware devices. OS environment consisted of Windows 7 and 10, Mac OS X 10.14 Mojave, iOS and Android cellular devices.

● Utilize ServiceNow for ticket management of IMACs and incidents, updating inventory and knowledgebase.

● Use SCCM 2012 Remote Control Viewer and GoToAssist tools for remote access. ● Image deployment of desktops and laptops performed using SCCM 2012 via PXE boot and Self-Service provisioning on Mac. Applications pushed through the network with Self Service, Active Directory, or Software Center.

● Configure cellular devices with Microsoft Intune MDM agent for device management, policies, automatic email configurations, and access to the company’s custom apps.

● Compile spreadsheet reports routinely as requested by manager for hardware moves, asset information of intern devices, printer configurations, etc.

● Diagnosed software compatibility issues as well as a terminal server and Citrix installations

● Monitored and rectified ESS (proprietary) servers, which ran on SNA software Set up and supported VPN access for remote users

● Managed user accounts via Active Directory and Mainframe Security Provided client support and education on SNA and TN3270 networks

● Supported upgrades and migrations of MS SQL 6.5, 7.0, and 2000 General Operator

MASSACHUSETTS GENERAL HOSPITAL, 0 5 / 2 0 0 5 - 0 3 / 2 0 1 3

● Developed a system in the computer in which patient codes were used to match chart room

● Charts were cleared and discharged out of the system, placed into archive and sent to storage

● Information collected into a program called Avatar

● Tracked patient movement and statuses internally and between units at hospitals on GCal Tracked patient movement and statuses between hospital systems

● Utilized ICD9 Coding across all Microsoft applications Access Medicaid Systems for patient insurance purposes

● Scanned and digitized patient records into application that fed into LogStash and Splunk Met with Splunk team to determine appropriate reporting on Medical Records unit as a prototype project for hospital integration with Splunk development services

● Managed high volume of calls for patients, doctors both internally and externally Updated doctors paging information

● Received emergency calls and administered proper procedures for hospital codes

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