Service Representative Specialist

Jessica J Potter

604-***-**** ************@*****.*** #401 - 2960 151st South Surrey, BC V4P 1G9 OBJECTIVE

A customer service representative with 10+ years of experience, eager to apply my communication and organization skills in a retail position within your company.

SKILLS

- Highly organized, able to multitask effectively, as well as maintaining a professional and positive demeanor under high pressure situations.

- Excellent communication skills and reliability in the workplace.

- Good typing ability and familiarity with Microsoft Word.

- Proficient in QPOS software systems, lottery sales, and tender transactions. EDUCATION

Inglenook High school - Toronto, ON - High school diploma 2003 - 2004 Malvern Collegiate Institute - Toronto, ON 199*-****-** day Outward Bound Leadership program - Chetwynd, ON 2004 WORK EXPERIENCE

Service Specialist, London Drugs #42 - South Surrey, BC 2017 - Current Promoting customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. Overseeing bi-weekly tobacco sales, as well as sign ordering, merchandising, and restocking shelves. Tender transactions and BC Lotto services.

Expired Goods Supervisor, London Drugs #42 - South Surrey, BC 2020 - Current Routine inventory auditing to maintain company standards by removing expired goods off the sales floor, inventory systems, as well as packaging eligible items for donation. Service Specialist, London Drugs #05 - North Vancouver, BC 2008 - 2017 Ensuring all customers receive a superior shopping experience. Fulfilled cashier duties by maintaining and running the front checkouts. Responsible for daily staff break schedules. Service Ambassador, London Drugs #05 - North Vancouver, BC 2014 - 2017 Overseeing the smooth flow of customers through regular checkouts, customer service, and self-checkouts. Assisting customers with the operations of the self-checkouts. References upon request

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