Administrative Assistant Customer Service
Resume:
ALENA TORNO
**** ********* ** **** *** Cameron Park, CA 95682
**********@*****.***
Offering 2+ years of healthcare experience. Superior record of patient dedication and commitment to promoting comfort and quality care. Known for having dynamic work ethic and being team player. I would love to further my future career path in offering environmental services.
EXPERIENCE
Office Administrative Assistant 09/2021 - Current
Top Golf Roseville, CA
-Input and reconcile checkout reports and tips
-Provide administrative support, filing documents, & maintaining inventory of office supplies
-Take Refund requests, Receipt requests, & Application Inquiries
-Assist with new hire orientation & paperwork verification
-Assist the management team in projects as directed
Caregiver 05/2017 - 07/2020
Compassionate Senior Care Folsom, CA
-Dedicated and compassionate provider of elder care, companionship, and comfort for senior citizen residents of assisted living and memory care communities.
- Patient, personable and professional in responding to resident needs, with a gentle touch and caring attitude centered on treating all with dignity and respect.
- Worked with peers and medical teams to support resident care plans, working to deliver memory care, physical care, and psycho-emotional care optimizing resident quality of life.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Worked to improve patient outlook and daily living through compassionate care.
- Cleaned and sanitized rooms and equipment using sanitation products to prevent infection and cross- contamination
Office Administrative Assistant 10/2016 - 04/2017
C.H. Auto Sales Citrus Heights, CA
-Monitored and tracked project performance data with Excel spreadsheets to generate reports on vehicles and keep management informed of important trends.
-Answered phones to direct callers, schedule appointments and provide general office information.
-Assisted with payroll preparation and entered data into cumulative payroll document.
Cashier 10/2015 - 09/2016
Subway Sacramento, CA
-Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
-Welcomed guests with personable attitude and smile.
-Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
-Removed trash and dropped food items regularly to keep work spaces neat and clean
EDUCATION
ASSOCIATE OF SCIENCE: SOCIAL WORK (CURRENTLY ATTENDING)
AMERICAN RIVER COLLEGE SACRAMENTO, CA
JUNE 2016
HIGH SCHOOL DIPLOMA,
SAVA (SACRAMENTO ACADEMIC VOCATIONAL ACADEMY)
SKILLS
-BI-LINGUAL IN ENGLISH AND RUSSIAN
-CPR/FIRST AID/AED CERTIFICATION
-ELNEC TRAINING (END-OF-LIFE-CARE)
-EXCELLENT CUSTOMER SERVICE SKILLS
-STRONG COMMUNICATION SKILLS
-DETAIL-ORIENTED
REFERENCES
CHRISTINA JOHNSON- CURRENT MANAGER- 949-***-****
MICHELLE VILLEGAS- CURRENT CO-WORKER- 530-***-****
DIANA NECHITYLO- CLOSE FRIEND 20+ YEARS- 916-***-****
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