Assistant Manager Customer Service

ANGELICA NAJERA

Oxnard, CA ***** 805-***-**** ************@*****.***

Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skills

Product and Service Knowledge

Transaction Monitoring

Managing Operations and Efficiency

Technical Proficiency

Scheduling and Coordinating

Directing Team Members

Managing Multiple Priorities

Work History

Assistant Manager 04/2015 to Current

FedEx Office – Oxnard, CA

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Helped with planning schedules and delegating assignments to meet coverage and service demands.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Office Manager 03/2013 to 04/2015

Dynamic Distribution – Gardena, CA

Maintained computer and physical filing systems.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Coordinated special projects and managed schedules. Coached new hires on company processes while managing employees to achieve maximum production.

Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

Import Coordinator 02/2004 to 03/2013

National Retail Transportation – Compton, CA

Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations. Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.

Created and transmitted accurate documentation to governmental agencies for import activities.

Coordinated company product shipments and international transactions to eliminate freight delays.

Coordinated and negotiated contracts to facilitate freight movements. Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction. Updated and maintained manuals and adhered to governmental regulations that affected product import.

Confirmed accurate freight duties and bills of lading for shipments by collaborating with customs brokers.

Accurately input all shipment details into company's system using AS 400 Education

Certificate: Ultrasound Tech 04/2001

Ultrasound Diagnostics - Atlanta

High School Diploma 06/1993

Paramount High School - Paramount, CA

Crafting, Music Lover (All), Big Fan of Tacos.

Love making my own home decor, blankets, paint and building. Music I love all styles from different era's.

Tacos are delicious, I'll travel a great distant to grab a delicious taco.. Languages

Spanish

Full Professional

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