Mail Processing Customer Service

Tammy L. Mackie

**** ******** *********

Breinigsville, PA. 18031

908-***-****

adupx3@r.postjobfree.com

Seeking Full Time Employment

EXPERIENCE

Eagle Arms Sport Shop, Breinigsville, PA. 18031

Customer Satisfaction/Compliance Officer

10/2012- Present

●Secretarial duties that include, but are not limited to:

●E-Mail processing and returning

●ATF processing and report compiling

●Supply acquisition, general go to person

●Customer Service and Sales

Weis Markets, Fogelsville and Allentown, PA

Cashier to Assistant Front End Manager

09/2015 to 07/2018

●Assistant Front End Manager:

Supervision of the below listed positions-

Scheduling

Customer Service Desk/Bill Pay/in person and on the phone communications

Corporate E-Mails and responses needed

Policy and Procedural issues and concerns for the Front End/Cashier Staff

Monitor

Desk/Customer Service

Cashier

Community Options, Inc., Allentown and Langhorne, PA

10/2013 to 03/2015

●Project Coordinator for the State Director of PA

General Secretarial duties I.e.:

Scheduling, E-Mails, Document/Policy/Procedure revision, Development of Staff trainings, Corporate Submissions and Presentations and Individual Referrals.

●Direct Care of Individuals in Community settings. Hands on Care.

Hunterdon Developmental Center; State of New Jersey; Clinton, NJ

04/1985 - 06/2010

●Hands on Care for the Developmentally Disabled Individuals in an Institutional setting. A 365/24/7 facility

●Management of:

6 subordinate Supervisors

Up to 45 staff, food service and housekeeping for the Residence of 33 individuals.

Scheduling, Disciplinary Action and all aspects of Maintenance of such staff.

Up-keep of the Building

Scheduled weekly/yearly meeting for said individuals in a Team Setting.

EDUCATION

Lincoln Technical Institute, Allentown, PA

03/2011 to 06/2012

Medical Coding and Billing Certification

Emmaus High School Class of 1982

New Jersey Certified Public Manager Program -June 2003

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