Service Representative Data Entry
Resume:
Zanderlyn Robinson
Administrative Assistant
Atlanta, GA
*****************@*****.***
SKILLS
●Administrative Organization
●Microsoft Excel
●Customer Satisfaction
● Data Entry
● Inventory Management
● International Logistics Support
●Process Analysis and Improvement Problem Solving and Prioritization
EXPERIENCE
Amazon, Remote - Customer Service Representative
March 2021 - Nov 2022
●Created customer satisfaction survey utilizing Microsoft Excel increasing customer retention by 14% and onboarding new customers by 19%
●Reduced customer service billing complaints by 10%within the first year, by exchanging merchandise, refunding, and adjusting bills in a timely, efficient manner.
●Assisted with training new employees on telephone procedures cutting down the extra expenses for the computer on training cost annually.
●Answered over 3k calls within 30 seconds, received a customer favorability rating of 4.9 out of 5.0 based on survey ratings.
Walmart, Remote - Customer Service Representative
Jan 2020 - Feb 2021
●Promptly handled an average of 80 percent of customer support calls and addressed concerns about facilitates, product mishaps, offers and billing per day with a 95% customer satisfaction rate.
●Developed and pushed out effective strategies to markets’ consumers goods and services
●Managed about 45+ calls daily with a cool disposition and a strong work ethic
●Accomplished about 95% of customer approval rating by helping them make purchasing choices that benefited them overall.
Georgia Army National Guard - Unit Supply Specialist / Logistics October 2016 - September 2021
● Tracks trends and analyzes data to present effective budget and inventory recommendations to Commanding Officer, Supply Sergeant, and senior staff
● Oversees monthly inventories, supply requests, accountability, and receipts for commander's equipment
● Inspects incoming and outgoing shipments to verify accuracy, prevent errors, and properly secure arms, ammunition, and supplies
● Performs preventive maintenance on weapons to ensure safety,compliance, and organizational standards are being met
EDUCATION
Clayton State University- 2023 Bachelor of Psychology - Present following a 6 year Master’s Degree Pathway
Georgia State University December 2021— Associates of Science
Quartermaster Logistics School Aug 2016 - Oct 2016 Participated in logistics program that teaches students the depths of inbound/outbound cargo equipment transactions/ administrative skill sets, along with customer services skill for international and national industries
Stephenson High School — High School Diploma Aug 2012 - May 2016
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