Customer Service Support

ZARINA GARCIA

******.********@*******.*** 404-***-**** Hollywood, FL 33021

Summary

Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Skills

• Upselling and Cross-Selling

• Suggestive Selling

• Ability to Lift 30 Pounds

• Food and Beverage Service

• Responsible Serving

• TIPS Certified/TIPS Trainer

• Hospitality and Guest Service

• Teamwork and Professionalism

• Cash Handling and Management

• Multilingual in Spanish and English

• Extensive Spirits Knowledge

• Safe Serving Knowledge

• Anticipating Guest Needs

• Outstanding Customer Service

• Wine and Spirits Trust Level II

• POS

Experience

East Inside Sales Consultant Southern Glazer Wine & Spirits - Miami, FL 01/2020 - 01/2021

• Maintained detailed account records and contact logs to facilitate sales process.

• Negotiated prices, terms of sale and service agreement to close transactions.

• Delivered superior customer support to improve account retention rate.

• Consulted with customers to aid selection and purchase of products that met needs.

• Contacted new and existing customers to discuss product and service solutions.

• Responded to customer inquiries quickly and professionally to maintain customer satisfaction.

• Cultivated and strengthened customer relationships to drive revenue growth. Food and Beverage General Manager Delta Sky Club, Sodexo - Fort Lauderdale, FL 01/2019 - 01/2020

• Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.

• Maximized revenue and profits of Airline Lounge food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.

• Created and delivered orientation and training for new team members and professional development activities for experienced associates.

Bar Operations Manager Delta Sky Club, Sodexo - Atlanta, GA 01/2015 - 01/2019

• Management of day to day operations of for nine airport lounges and luxury bars

• Territory bar liaison with experience in supporting and training Aviation operations managers

• Exemplary contract/client relationship

• Proficient in guest service excellence through training and staff mentoring

• Cultivated long-term, high performing team of 400 plus employee's through development and engagement initiative

• Skillful at empowering employees to highlight individual aptitudes while collaborating as a unit and exceeding goals

• Demonstrate continuous commitment to reducing product and labor costs through out of the box solutions

• Administer payroll and schedules

• Human Resource management and all paper work for unit

• Waste and inventory reduction and management

• Managing bartender hiring process in Balancetrak

• Managing weekly scheduling of 55 plus direct reports in HotSchedules and Kronos

• Conduct weekly, monthly, quarterly, and annual safety audits

• Continued

• Training and monitoring of staff in all safety and sanitation guidelines including HACCP

• Plan and manage weekly Activations from various wine, spirit and beer distributors

• Trained in Napa Valley by Master Sommelier Andrea Robinson

• Provide monthly wine, spirit and beer educational training classes to bar staff, managers and supervisors. Restaurant/Club Manager/Bartender Sidebar - Atlanta, GA 12/0200 - 01/2017

• Responsible for running all aspects of the bar focusing on cleanliness, proper stocking, set-up, inventory procedures and guest services

• Implemented systems for inventory control, staff training and development

• Exceptional customer service while serving food and cocktails in a restaurant/bar style environment

• High Volume Bar Service

• Handled, cash handling opening and closing paper work and deposits Aviation General Manager/Mixologist Delta Sky Club Sodexo - Miami, FL 01/2012 - 01/2015

• Management of day to day operations of for one airport luxury lounge

• Well versed in Sodexo programs: E-vision, Brio, Unit Financial System (UFS); Kronos, Halo POS, Market Connection

• Product ordering and inventory management

• Produced weekly flash reports detailing sales trends and forecast

• Completion of weekly, monthly, quarterly, and annual audits as required

• Managed 5 star guest services through implementing service spirit technique with staff

• Built excellent contract client relations

• Consistently worked with my team to exceed daily, weekly and monthly client initiatives

• Developed training programs for a staff

• Development of office staff, internal controls and lean office/unit practices

• Continually monitored service, cleanliness, safety and food issues of unit

• Awarded Gold NSF/Ecosure Food and Health Safety Audit scores

• Received award for exceeding sales per passenger goal in 2015 Delta Sky Club Miami. Education and Training

Georgia State University Atlanta, GA

Bachelor of Arts: Public Relations

Georgia State University Atlanta, GA

Bachelor of Science: Sociology

Certifications

• TIPS Certified Trainer - 2023

• Certified WSET Level 2 - 2020

• Servesafe

• CPR

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