Customer Service Store Manager
Resume:
Hello
I’m Vanessa Ross
Houston, Texas 77066
**********@*********.***
Skills
MicroSoft, PowerPoint, SharePoint, payroll, FMLA policies, trainer, appeals, customer service, Quality Assurance, and speaker.
Experience
October 2008-April 2021
Health and Human Services Commission, Houston - Supervisor III
● Manage team of Texas Works Advisors handling appeals statewide.
● Review, respond and clear complaints from in-house and outside entities.
● Review and certify timesheets, overtime and leave for the team.
● Process posting for job positions, interview, hire and on-board new hires.
● Complete initial training and ensure that on-going training was completed timely for self and staff.
● Develop training policies, procedures and forms for addressing and handling appeals.
● Worked with the Office of the Inspector General, Texas Workforce Commission, Office of the Attorney General, Social Security Administration and other Agencies to ensure Federal and State Policies were followed.
● Developed team members including coaching, annual reviews, development plans, positive performance goals and staffings.
● Completed appeals, evidence packets, hearings and decisions.
● Worked with the Program manager to ensure unit, program, state and federal goals were met within acceptable time frames.
● Completed reports as directed.
June 2005 - October 2008
Health and Human Services Commission, Houston-Texas Works Advisor III
● Assist supervisor with unit processes.
● Performed as supervisor when needed.
● Addressed complaints, completed monitoring log and forwarded complaints to appropriate departments.
● Processed appeal requests, developed evidence packets, attended hearings and cleared decisions per program expectations.
● Trained new hires in appeal processes as applied to Health and Human Services.
● Complete and submit reports as directed by supervisor and program manager. 2
● Conducted interviews to process applications for SNAP, TANF, CHIP, and Medicaid programs.
February 2002 - June 2005
Health and Human Services Commission, Houston- Texas Works Advisor I/II
● Reviewed applications for SNAP, TANF, CHIP and Medicaid programs.
● Conducted interviews for state programs.
● Used to secure databases and information gathered during interviews to determine eligibility for state programs.
● Completed additional tasks as assigned by the supervisor. March 2001- February 2002
Health and Human Services Commission, Houston- Texas Works Advisor Trainee
● Attended mandatory training as required by the Health and Human Services Commission. Note: training was delayed/extended due to Hurricane Allison. February 1999- May 2001
Bath and Body Works Houston- Store Manager
● Merchandising, ordering, staff training, hirings, sales/customer service, store opening/closing, and payroll.
November 1997-February 1998
Steinmart, Houston- Store Manager
● Merchandising, ordering/inventory, staff training, hirings, sales/customer service, store opening/closing, and payroll.
May 1984-November 1997
Mervyns, Houston- Department Manager
● Merchandising, ordering/inventory, staff training, hirings, sales, customer service, store opening/closing, and payroll.
May 1982-May 1984
Jack in the Box/Popeyes, Houston- Manager
● Ordering/inventory, hiring, store opening/closing, payroll, customer service. Education
August 1985-March 2000
Lone Star Community College
Attended classes for Business Management for personal development.
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