Francisco Espitia aduptj@r.postjobfree.com

Professional Experience

The Walt Disney Corporation 04/2022 – 12/2022

- Printer Support Technician

Burbank, California/Anaheim, California

• Printer Toner Replacement • Managed Printer Supplies Remotely • Service-Now Ticketing System • Service-Now Triage • Printer Installation • Printer Configuration

• Printer Part Replacement (Transfer Belt, Fuser, Rollers, etc.) • Network Configuration • Network Port Activation on Server Rack City Of Santa Monica 11/2021 – 04/2022

- Computer Technician II

• Service-Now Ticketing System • Service-Now Triage • Help Desk Support • Tier II Support • Imaging PC and Laptop for user • Active Directory • Azure

• Connectwise Remote System • In Person Support • Support City of Santa Monica • Hardware update Memory, Hardware • System Troubleshooting

• User onboarding assistance • Mobile Device Support iOS (iPad & iPhone) • Equipment Removal and disposal • Printer configuration support Aerospace Corporation 11/2018 – 08/2021

- Desktop Support Analyst

El Segundo, California

• HDD swaps, reimaging, software installation, & hardware deliveries • Self-managed time of tickets within a 5 day work week • Assisting users remotely, adding PCs on domain, transferring files from PC to PC • Using Service-Now ticketing system • Break/Fix hardware and software • PXE boot imaging • Remote Onboarding and Laptop setup for users during COVID • Equipment removal from offboarding users and return equipment to stock for asset management • Equipment Move from location to location for users to be relocated • Cisco Phone installation for users along with port information for network team • iPhone & iPad setup using MDM and AirWatch • Followed DoD classified procedures for HDD, Memory, & CMOS • Interim Security Clearance HP / Bank of America 07/2018 – 11/2018

- Desktop Refresh Technician

California

• Printer refresh and configuring initial setup • Server refresh, legacy server destructive data wipe • PC refresh of bank establishment • POS peripherals refresh including scanner and validator • Meet with lead tech and assist with refresh of Bank of America onsite after hours and complete within a certain timeframe. Raytheon 04/2018 – 07/2018

- Desktop Refresh Technician

El Segundo, California

• HDD swaps, reimaging, software installation, and hardware deliveries • Using ticketed system to work and get to users when needed • Service-Now ticketing system. Sempra (SoCal Gas) 09/2015 – 11/2017

- Field Desktop Technician

California

• HDD swaps, reimaging, software installation, & hardware deliveries • Self-managed time of tickets within a 5 day work week • Driving to different locations to meet users from Los Angeles to Aliso Viejo to Chino • Assisting users remotely, adding PCs on domain, transferring files from PC to PC • Using Active Directory to complete work including moving OU environments and locating assets • Using Service-Now ticketing system to help users • POS Printer and Scanner setup and troubleshooting • Break/Fix hardware and software • Business proprietary software support e,g,. SAP Business, Pacer, PEPS, SAP BRO & various other software. Staples – PC Repair 06/2012 – 09/2014

- PC Repair Technician

Los Angeles, California

• Hard drive swaps, software upgrade, operating system upgrade, installing printers (Inkjet & Laser), Configuring printers on home network, configuring wireless routers, ordering parts for customers, preventative maintenance on systems, in-tower cleaning of dust and debris, configuring antivirus software, system backups, installing (RAM, Hard drive, CD-ROMs, Additional cooling fans, after-market CPU coolers) Motherboard replacement/installation • Troubleshooting network, PC, telephone, fax, & scanner problems • Great customer service, face to face & over the phone interactions. • SCCM setup assets after reimaging Education

Computer Technology, Associate of Science

Minor: Electronics

Certifications

CompTIA A+

LACC Technology A+ Certification

Associates Degree 2015

Additional Skills

• Superb customer service skills gained from Target & Census experience