Executive Assistant Customer Service

Sales, Marketing, Business Development Management

Delray Beach, FL

Experienced in Marketing, Business Development, Sales Management and Event Planning. Proven ability to meet goals. Exceptional communication and interpersonal skills. Relate well in all personal interactions with clients of all ages. Enjoy cultivating, and growing, new business. Ability to multitask and work under pressure of deadlines.

Vice President – Marketing and Business Development

Claimplus

Irving, Texas

June 2016 to Present

• Nationwide business development, sales and marketing manager, worked closely with CEO and President to meet sales goals

• Ambassador for Claimplus to: 1) cultivate prospective clients by explaining the unique, niche, business which provides a best case scenario for claims settlements by working as a liaison between insurance companies and policyholders to settle property loss claims; 2) Maintain and grow existing client base

• Increased nationwide sales by 25%

• Hosted booths at trade shows, sales events and client meetings nationwide

Work Experience

Field Inventory Operations Director

Claimplus

Irving, Texas

August 2006 to June 2016

• Managed a nationwide team of Inventory Specialists responsible for going on site to large insurance losses (fire, natural disaster, or theft) and perform a complete inventory catalog with photographs of all contents items for use by insurance company clients to settle claims

• Trained Inventory Specialists on catalog process and importance of attention to detail to ensure smooth implementation of operations in the field thus keeping clients pleased with claims settlements

• Maintained delicate relationships, with advanced customer service skills, to deliver a highly personalized experience for both insurance professionals and policyholders during a difficult time of loss

• Manage scheduling for inventory appointment times and dates

• Review of final work product before sending to client

Executive Assistant

Claimplus

Irving, Texas

May 2003 to August 2006

• Worked closely with multiple company executives: scheduled meetings, travel and accommodations, expense reporting and inventory management

• Event management: budgeting, sponsorship valuation and selection, booth design and setup, event marketing materials management, promotional giveaways, catering, new customer interactions and meeting coordination.

Education

Tarrant County College – Hurst, TX

2005 to 2007

Tarleton State University – Stephenville, TX

2004 to 2005 – Golf Scholarship

Skills

Sales, Marketing Management, Business Development, Event Planning, Customer Experience, CRM Software, Microsoft Office

South Florida Real Estate Agent for Premier Network

Additional Information

Enjoy extra opportunities where I can incorporate my enjoyment of golfing with business development or other client interactions and team development

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