Fulfillment Associate Customer Service

New Britain, Radio-* ***** 959-***-**** **********@*****.***

ALEXIS TAPIA

Dependable Fulfillment Associate successful at meeting challenging productivity objectives. Well-organized and comfortable lifting up to [Number] pounds. Knowledgeable about shipping, receiving and tracking procedures and skilled in operating forklifts, pallet jacks and scanners. Experienced in filling orders in fast-paced warehouse environments. Knowledgeable about shipping, receiving and tracking procedures. Skilled in operating forklifts, pallet jacks and frequency scanners. Enthusiastic [Job Title] willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. PROFESSIONAL

SUMMARY

SKILLS ● Heavy Lifting

Pulling and Preparing

Orders

●

● Invoice Verification

● Fulfillment Processing

● Stocking and Replenishing

Product Signage and

Labeling

●

● Product Selection

Teamwork and

Collaboration

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● Customer Service

● Sorting and Organizing

● Shipping and Receiving

● Excellent Communication

Loading and Unloading

Vehicles

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● Stockroom Maintenance

Maintaining Clean Work

Areas

●

Safety Regulation

Adherence

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● Stage Inventory

● Critical Thinking

● Order Accuracy

● Order Picking Skills

● Merchandise Inspection

● Inventory Auditing

Customer Order

Fulfillment

●

Order Packing and

Shipping

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● Equipment Operation

● Hand Truck Operation

● Customer Preferences

● Team Goals

● Traffic Control

● Monthly Inventory

● Verifying Shipments

● Jam Clearing

● Willing to Learn

Quality Assurance and

Control

●

● Team Leadership

Appointment Scheduling

Software

●

● Monthly Audits

● Inventory Accuracy

● Team Meetings

Hazardous Material

Disposal

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● Filling Requisition Orders

Heavy Machinery

Operation

●

● Product Packaging

FULFILLMENT ASSOCIATE 06/2021 to Current

Amazon, Windsor, CT

WORK HISTORY

● Followed procedures at all times for personal and team safety. Received and reviewed new orders, located requested merchandise and promptly initiated processing.

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PANTRY CHEF 07/2007 to 05/2013

Compass Group Inc., Farmington, CT

Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.

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Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.

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● Unloaded incoming trucks and properly staged inventory for processing. Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.

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Maintained compliance with company safety policies and called violations to attention of management.

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Inspected physical condition of warehouse and equipment and implemented any repairs, improvements or replacements as necessary.

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● Maintained tidy and clean work areas to promote optimal productivity and safety standards.

● Kept work areas neat, clean and free from debris.

● Moved merchandise using forklifts, pallet jacks and hand trucks.

● Interacted with guests in friendly and knowledgeable way. Disposed of damaged or defective items or coordinated returns to vendors for covered items.

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● Stocked shelves, racks, and cases with new or transferred merchandise. Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

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● Prepared and checked outbound shipments for accuracy.

● Moved cardboard, plastic ties and other debris from unboxing to trash. Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

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● Safely and securely loaded items to prevent damage during transport. Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.

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● Transported merchandise pallets to move in warehouse. Manually transported warehouse materials weighing up to [Number] pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.

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Operated [Type] computer system, hand-held inventory control device and calculator to perform [Action].

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Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.

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● Disciplined and dedicated to meeting high-quality standards.

● Trained and managed kitchen personnel and supervised related culinary activity. Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

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Developed and remained accountable for safety, quality, consistency and adherence to standards.

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Monitored and controlled overhead and production costs with responsibility for profit and loss.

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● Oversaw kitchen operations for [Type] and [Type] locations. Reduced food costs [Number]% by using seasonal ingredients, setting standards for portion size and minimizing waste.

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● Implemented successful cross-marketing strategies such as food and wine pairings.

● Introduced new market items and spearheaded production of highly popular Sunday brunch.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

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● Carried out day-day-day duties accurately and efficiently.

● Demonstrated respect, friendliness and willingness to help wherever needed.

● Worked flexible hours; night, weekend, and holiday shifts. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

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John Dewy Collage, Carolina,PR

High School Diploma, 05/2002

EDUCATION

Spanish

Native or Bilingual

LANGUAGES

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