Maria Paulina Roldan
**** ********* ***** ******* ******, GA 30542 (Cell) 404-***-**** *************@*******.***
Education
Colombo Ibero Americano December 1995
Bachelor of Business Administration
Experience
Mason Pediatrics
Front Office Assistant July-2022-Present
Serves as initial patient contact, initiates patient record and account. Greets patients and families in a welcoming and caring manner, courteously assists callers with information and directions.
Answers phones (operator, appointment, back office lines, etc.) in compliance with service goals.
Accurately schedules all categories of appointments – new, return/office, follow-up, pre-op, post-op, procedure, consultation, etc.
Prepares patient records and prints schedule in preparation for daily appointments. Makes adjustments to schedule as needed throughout the day (add-ons, cancellations, rescheduled appointments) and retains records if applicable.
Responsible for patient registration. Interviews, verifies and performs accurate data entry of patient demographics, insurance and medical information to ensure integrity of records and minimize claims denial if applicable. May be responsible for basic insurance verification processes.
Educates patients and maintains compliance with HIPAA privacy regulations and acknowledgements if applicable.
Accepts upfront payments (co-pays, co-insurance, etc.) and provides appropriate patient receipts. Ensures proper documentation is provided. Balances all daily charges and receipts. Prints reports for daily updates and close of day.
Daly’s Truck Driving School November 2021-July 2022
Student Services Team Lead
Onboarding new students for classes
Creating transcripts and diplomas for graduating students
Managing testing software
Overseeing student testing
Managing and overseeing the school’s budget
Managing and performing criminal records and background checks on prospective students
Managing relationships with vendors
Act as the main point of contact for between the school and students
Interventional Spine & Diagnostics – Brandon, FL April 2021 to September 2021
Medical Assistant
Explaining procedures to patients and answering questions
Preparing equipment for use as needed
Preparing examination rooms for patient exams
Positioning patients for imaging exams
Monitoring patients during exams
Documenting information with computers
Reporting important information to the physician
Ensuring safety of patients during exams
Dr. Inman Nakshabendi M.D. Offices – Brandon, FL September 2020 to April 2021
Medical Assistant
Answering the phones and talking to patients
Scheduling patient appointments
Managed patient relationships
Updating and filing patient forms and medical records
Using software for appointments and medical records
Arranging lab services, hospital admissions, and referrals
Oviedo Transport Services – Atlanta, GA June 2014 to June 2020
President and CEO
Managing fleet of flatbed trucks throughout the United States
Developing lasting relationships with brokers
Strategizing financially optimizing routes for drivers delivering freight
Contracted freight from brokers for additional freight transportation companies
Established profit-maximizing strategies by monitoring the fluctuation of the value of commodities
MAFRA Trucking – Atlanta, GA December 2008 to May 2014
President and Co-CEO
Managed fleet of flatbed trucks throughout the United States
Contracted freight from brokers for additional freight transportation companies
Established profit-maximizing strategies by monitoring the fluctuation of the value of commodities
Diaz Food Service- Atlanta, GA July 2007 to November 2008
Sales Director
Expedited customer orders and invoices
Provided product specifications, pricing, and sales-related details to customers
Tracked status of customers’ orders to ensure timely delivery
Managed prospective customers and led new customers through initial paperwork
Actively promoted sales by explaining Diaz Foods private labels and brands, exclusive products, and complementary goods
El Maizal- Atlanta, GA August 2005 to October 2008
Purchasing Director
Developed strategies and implemented strategies for purchasing areas
Identified growing demand and prospective markets for Hispanic goods
Located vendors of promotional materials, equipment, and supplies and interviewed providers to determine terms of sales and product availability
Managed department’s budget
Resolved vendor grievances and claims against suppliers
Skills & Interests
Fluent in Spanish and English
Efficient in project and time management
Experience in Client communication and leadership
Detail oriented and possess an analytical mindset that aids in great decision making
Passionate to work with people and building lasting relationships with individuals
Proficient in Microsoft Suite (inclusive of Office, Excel, and PowerPoint)