Service Representative Customer

Blanca E. Gonzalez

Bilingual Customer Service Specialist

************@*****.***/ 832-***-****/ Houston, T.X

OBJECTIVE:

Established Customer Service Representative with 15+years of experience. Looking for a role to leverage my problem-solving and efficiency skills to help ensure customer satisfaction.

WORK EXPERIENCE:

LSI-Logistics,llc

Customer Service Representative

10/2018- 08-2021

lResponds to all inquires and complaints concerning work irders,invoices,shipments, inventory counts in a courteous, efficient and timely manner.

lReport customers feedback to management, including any signs of dissatisfaction.

lAccurately processes all inbound and outbound paperwork in a timely manner and necessary information required for customers work orders.

lParticipate in inventory control, arranges cycle counts and inventory quantities.

Harris Health System

Registered Pharmacy Technician

01/2011-02/2016

lWork under the direct supervision of a licensed pharmacists, help prepare and distribute prescribed medication and other health care products to patients and customer.

lPrepare dosage medicaition, mixing medications that need compounding, preparation of oral syringes, compounding sterile preparations, filing inventory, replenishing automated dispensing cabinets and the collection, organization and verification of patients.

lAnswering incoming calls, stocking shelves, cash collections/mananagment, and data entry.

lAbsolute accuracy and precision in all aspects of te job is essential to ensure patient health and safety.

Harris Health System

Patient Service Representative

01/2010-12/2010

lResponsible for completing an efficient and organized registration, admission and insurance verification of all inpatient and outpatients.

lProvide excellent customer service and ensure that all accurate information is collected.

lInforms patients and assures they are aware of their rights determined by HIPPA regulations and HARRIS HEALTH policy.

lEnsure all accounts contain comprehensive and accurate data to provide for timely billing and optional reimbursement.

Money Management International

First Contact Specialist

04/2003-12/2009

lAnswering calls in a high-volume non-profit call center.

lInitial first contact specialist holding customer’s first impression in high regard.

lPersonalizing customer experience with excellent customer service and empathy skills.

lAssessing the appropriate service to render based on clients need.

lCreate consumer files.

lTaking and updating file notes.

lScheduling and rescheduling client appointments..

lCompleting training and testing requirments.

EDUCATION:

lW.T HALL High School- Houston T.X

2003-High School Diploma

lStanford Brown College- Houston, T.X

01/2010-12/2010- ASSOCIATE OF SCIENCE : Registered Pharmacy Technician

lDeVry University- Houston, T.X

Bachelor of Arts Business Management - Human Resources

02/2018- Present

LANGUAGES:

lBilingual -Spanish

SKILLS:

lCommunication

lCollaboration

lLeadership

lTime management

Software-

lMicrosoft word, Excel, Power Point, Outlook.

Contact this candidate