Remote Administration Assistant

ANDREA MATTINGLY

832-***-**** ************@*****.***

BAYTOWN, TEXAS EMAIL OR TEXT- PREFERRED CONTACT METHOD AT-HOME CUSTOMER SERVICE, SALES, AND COLLECTIONS SPECIALIST WITH 10+ YEARS OF EXPERIENCE. COMMITTED TO ONE-CALL RESOLUTIONS, DEFUSING SITUATIONS, AND COMMITTED TO GENUINELY MAKING A CUSTOMER FEEL THEY ARE IN THE RIGHT HANDS. WORKS BEST IN BUSY SITUATIONS, ALWAYS MOVING, VERY PERSISTENT, AND ALWAYS LOOKING FOR WAYS TO IMPROVE THE NEXT CUSTOMER EXPERIENCE WHILE STRIVING TO BE ON TOP! COMPETITIVE, DEPENDABLE, AND VERY ORGANIZED. 2 YEARS WORK FROM HOME EXPERIENCE. WORK EXPERIENCE

ENROLLMENT SPECIALIST

Willis Towers Watson Via Benefits - Richardson, TX August 2022 to December 2022

• Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.

• Reached out to potential clients to schedule appointments.

• Explained coverage options to potential policyholders, answering questions or concerns.

• Handled new enrollments by entering customers' data and reviewing information.

• Received Compliance Bonus All Season

• Reached Top Bonus in PES categories

LEAD GENERATION- (REMOTE)

BLG - Colorado

April 2022 to July 2022

Converting calls into sales transfer calls to the correct department. COLLECTIONS AGENT (REMOTE)

The CMI Group - Plano, TX

September 2021 to April 2022

Collect past due payments notate all accounts quality control hitting desired payments daily. script reading virtual weekly team meetings.

CONTRACT REMOTE CALL CENTER AGENT

Indeed - Austin, TX

April 2020 to September 2021

Subcontracted for collections

Collect past due payments notate all accounts quality control hitting desired payments daily. EDUCATION

AS BUSINESS ADMINISTRATION

Southern New Hampshire University

June 2022 to Present- Projected Graduation 4/2024

HIGH SCHOOL DIPLOMA

The American Academy - Salt Lake City, UT December 2026 SKILLS

INBOUND/OUTBOUND

CALLS

AUTO DIALERS

QUALITY

ASSURANCE

COLD/ WARM

CALLING

COLLECTIONS

LEAD GENERATION

MICROSOFT TEAMS

SKYPE

SLACK

PEGA

ANCERO

AMAZON

WORKSPACE

BALTO

CONVSO

MICROSOFT OFFICE

(ALL)

SALESFORCE

TRAINING GOOGLE

WORKSPACE

DUAL MONITORS

VIRTUAL TRAINING

QUALITY CONTROL

TELEMARKETING

CRM SOFTWARE

NEGOTIATION

SALES

ACCOUNT

MANAGEMENT

SALES MANAGEMENT

MARKETING

B2B SALES

WINDOWS

HIPAA

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