Support Representative Specialist

Darren Jackson *** West ***th Street #**B Bronx, New York 10453 646-***-**** *.**********@*******.***

Objective Seeking a position with a company where I can utilize my supervisory and management experience strong work ethic and customer service organizational and interpersonal skills work well independently or as part of a team quick learner able to take initiative detail orient works well under pressure positive attitude ability to interact with persons of different social and economic backgrounds

Work Experience

Ricoh Managed Services, New York, NY Site Manager December 2018 – Present

Contractor for customer Franklin Templeton Investment company supervise day to day operations provide leadership training and direction for a staff of 5 responsible for effective implementation and management of Ricoh Service Excellence to ensure jobs are completed and meet company quality standards maintain positive working relationship with the customers by communicating in a professional manner in a office environment responsible for contract compliance services performed mail messenger pantry and hospitality hold monthly operations review with the key contact person review invoices ensures payroll accuracy also performs other duties as assigned administrative requests

Field Support Representative November 2017 – December 2018

Traveled to multiple locations in assigned geographical areas NYC/Westchester area responsible ensuring services are completed according to Ricoh Service Excellence requirements performed standard and advance service offerings in accordance to specific contracts but not limited to copy print productions, mail services, shipping and receiving, reception, document scanning, filing, hospitality, Inventory control logs and Facility management

Fed Cap Contractor for USEPA Acting Project Manager June 2017 – July 2017

Project manager I managed the Administrative Support Services contract between Fedcap Services Inc and the United States Environmental Protection Agency Regional Headquarters office at 290 Broadway, New York served as point of contact related to Fedcap Services that included advised EPA contracting officer representatives to define work work task provide on the job training to new employees analyze new programs to identify and create jobs for disabled workers directed supervision of all daily activities responsible for supervision of all daily activities and carried out other daily responsibilities organize and coordinate Fedcap services in all the following areas vehicle fleet management supply inventory equipment property management mail services copy and print services facilities IT help desk support and HR Filing services

Motor Vehicle Dispatcher August 2015 – June 2017

Worked within a motor pool office responsible for maintaining a fleet of government vehicles at USEPA managed a smart ride electronic database for both New York and Edison New Jersey Fleet duties include reviewing reservations in the smart ride system ensuring vehicles are allocated and ready to be dispatched assist federal employees with the process of reserving vehicles rotate reserved vehicles created daily manifest scheduled vehicles for preventative maintenance coordinated replacement vehicles maintained accident files and maintenance repair records prepare weekly monthly quarterly and annual reports served as backup for other team members

Administrative Support Specialist IV June 1999 – August 2015

ASSIV responsible coordinating the activities of 10 Fedcap workers and assisting the on-site manager in day-to-day activities to ensure the efficient and effective fulfillment of the agency’s responsibilities and ensures that the agency policies and procedures were followed mail services copy and print services inventory management office system furniture office supplies and equipment payroll functions using the ADP online Timesaver database assist EPA facility team space management office moves and reconfiguration office system furniture setup conference rooms for internal and outside meetings oversee operations for motor pool services for both NY and NJ locations prepared procurements for FAMB served as onsite manager as needed

Mailroom Supervisor July 1996 – June 1999

Overseen 3 mail contracts off-site for NYC agencies HPD (Housing Preservation Development) NYC Transit and NYC Department for the aging (SCRIE) Senior Citizen Rent Increase Exempt Program, mailed out NOV’s (Notice of Violations) with a 24 48- and 72-hour turnaround responsible for receiving and sending out response letters to job postings via mail and website mailed out notices for the scrie program all required proof of mailings through USPS Business Mail Unit of the Post Office (Morgan)

EDUCATION

Seward Park High School, New York, New York

1984 – 1988 Regents Diploma Awarded

New York City Technical College, Brooklyn, New York

1989 – 1991 Major: Art & Advertising Design

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