Entry Operator Data
Resume:
Terresa Sanders
Clayton, NC, 27520
adupqz@r.postjobfree.com
Career Objective
Detailed-oriented with 34+ years of experience and proven knowledge of conflict resolution, confidential correspondence, and customer service. Aiming to leverage my skills to successfully be a great asset to your company.
SKILLS
Microsoft Office
Critical Thinking
Analytical Skills
Customer Service
Employee Training
PC Computers
Office System Management
Administrative Office Management
Document Production
Security Audit
Data Management
Documentation and Reporting
Coaching
Recruiting
Complex Problem Resolution
Team player
Record Management
Information Expert
NCXCloud application
Mainframe / TSO
EDUCATION
Wake Tech Community College
Raleigh, NC Associate Degree – Medical Office Administration 05/2015
Wake Tech Community College
Raleigh, NC Associate Degree – Office Administration 05/2014
Wake Tech Community College
Raleigh, NC Studied- Business Administration
Credit hours - 132
Hardbarger Junior College of Business
Raleigh, NC Diploma- Clerical with Data Entry 06/1983
James Baxter Hunt High School
Wilson, NC High School Diploma 06/1982
WORK HISTORY
Business Systems Analyst - Supervisor
Dept of Health and Human Services Raleigh, NC 06/2013 – 04/2022
Responsible for Security access for over 900+ North Carolina Accounting System. Including Mental Health Hospitals, Mental Health Centers, Account Payable, Account Receivable, Field Officers, etc.
Duties:
Design and maintain security access forms to be submitted for new users to the North Carolina Accounting System.
Supervised Computer Services Section
Complete Quarterly, Semi-Annual and Annual Security Audits for North Carolina Accounting System, Core Banking, Cash Management System, North Carolina Identity System, and NCTRACKS users
Provide Analytical Support for Security Systems for Web Based Applications, North Carolina Accounting System (NCAS), Electronic Billing, Information Expert (IE), Resource Access Control Facility (RACF), Cash Management Control System (CMCS)
Maintain Security Profiles
Supervise and train new hires, track and approve work time, develop and approve work plans, screen applicants and interview for open position(s)
Review and maintain security reports
Review security reports for accuracy
Create new employee profile
Process new adds
Deletes and revisions
Assess related controls in relationship to segregation of duty department wide
Manage user’s access issues
Prevent and detect outdated security controls
Maintain password resets and security systems for Troubleshoot password issues and determine necessary escalation
Deactivate, Activate, Update, Reset, Transfer and Create Employees accounts
Add, update, and delete users from systems as approved
Cost Reporting: process ancillary services, facilities inventory, laboratory, and pharmacy data weekly, monthly, quarterly, and yearly for accurate cost reporting, upload financial and statistical data to the North Carolina Accounting System
Keep policy and procedure manuals updated for computer service section
Plan workflow for staff
Analyze and interpret policy and procedure for security designations and upgrade and renewal of data program, track and run reports using NCXCloud
Customer Service: Convey information in writing or orally to ensue clarity of information, provide proficient feedback to NCAS users, facilities, and hospitals to resolve issues in a timely manner
Troubleshoot and provide advice to input staff
Information Processing Tech - Supervisor
Dept of Health and Human Services/ Raleigh, NC 03/2000 – 05/2013
Duties:
Supervise Computer Service Section of data entry operators
Maintain password reset and security systems for Controllers Office
Function as contact person for the Pioneer UCR System Reports and Home Incentive Reports
Write programs and test programs for LAN System
Modify Information Expert (IE) programs, Liaison between the pioneer accountants, programmers, and area programs
Design and maintain Access Database for various jobs when needed
Write Job Control Language (JCL) for the Pioneer System and others
Upload data to mainframe, schedule job runs, change control file to ensure proper function
Download from mainframe to PC, send reports to different area programs and hospitals
Timekeeper for Data Entry department, assist Administrative Officer II in maintaining Cost Accounting and Inventory Data System using TSO and ISPF to ensure adequate audit trail, consulting with users to define system requirements to resolve problems
Troubleshoot and provide advice to input staff
Maintain operations procedure manual consistent with the need of users
Provide all required run requests in a timely and accurate manner
Develop work plans within established guidelines
Define and communicate priorities to staff
Coordinate the execution of data cycles through the operation of a Unit Cost Reimbursement System including evaluation of results and the preparation of reports
Accounting Tech /Data Entry Operator
Dept of Health and Human Services Raleigh, NC
03/1988 – 02/2000
Duties:
Assistant to Supervisor
Enter over sixty-six different jobs for the State Mental Institutions, DWI forms, yearly 1099 and W2 forms, special jobs
Enter paperwork for surveys done by various departments, answer phones, set up program for new jobs
Retrieve data from system onto magnetic tape, process various jobs using 486 non-interlaced PC
Create new formats for entering jobs, batch various jobs, download from main frame to PC, upload diskettes from PC to mainframe, JCL, managing the pioneer system, providing reports when requested, etc.
REFERNECES
Professional: Douglas Wentz, Business Systems Analysis Supervisor
Dept. of Health and Human Services
adupqz@r.postjobfree.com
Professional: Sarah McDonald, Administrative Assistant Supervisor
Dept. of Health and Human Services
adupqz@r.postjobfree.com
Personal: Treva McClamb, Case Worker
Wake County Dept. of Social Services
adupqz@r.postjobfree.com
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