Mohammed Qayyumuddin

adupqw@r.postjobfree.com

Phone: - 630-***-****

Mohammed Qayyumuddin

224-***-**** adupqw@r.postjobfree.com

Information Technology Support Technicial with 6+ years of IT projects and Infrastructure maintenance and

deployment Experience. Fast learner, able to follow precise instructions and communicate effectively with

customers, peers, managers, and across departments. Experienced in deploying, delivering, upgrading, and

supporting sophisticated IT infrastructur

M Ali

adupqw@r.postjobfree.com

1-630-***-****

PROFESSIONAL ABRIDGEMENT

M Ali

adupqw@r.postjobfree.com

1-630-***-****

PROFESSIONAL ABRIDGEMENT

PROFESSIONAL ABRIDGEMENT

IT Support Technician with 8+ years of IT projects and Infrastructure maintenance and deployment Experience. Fast learner, able to follow precise instructions and communicate effectively with customers, managers, and across departments. Experienced in deploying, delivering, upgrading, and supporting sophisticated IT infrastructure

M Ali

adupqw@r.postjobfree.com

1-630-***-****

PROFESSIONAL ABRIDGEMENT

M Ali

adupqw@r.postjobfree.com

1-630-***-****

PROFESSIONAL ABRIDGEMENT

M Ali

adupqw@r.postjobfree.com

1-630-***-****

PROFESSIONAL ABRIDGEMENT

Work Experience

IT Support Technician January 2022 to October 2022

UIS Consultancy

Troubleshooting and solving technical support issues both in an office and robotic ware house environment.

Install or upgrade windows operating systems.

Trouble the printers, and configure the new printers as per requirement.

Complete all requests related to new set-ups, software installations, configuration.

Setup new Desktops to in a Windows AD environment and configuring user accounts.

Configure, diagnose, and debug network in a windows TCP/IP environment

Perform other duties assigned by management.

IT Support Technician March 2021 to December 2021

The Clubhouse, /CompuTech Chicago

•Install, maintain, and secure Windows 7/10 operating system

•Deploy updates using WSUS to Windows 7/10.

•Install and modify end-user computers, hardware, and software

•Install and maintain all peripheral components such as copiers, printers, and scanners

•Complete all requests related to new set-ups, software installations, configurations, etc.

•Image new and existing desktop systems

•Weekly maintenance and run diagnostic programs to resolve problems

•Follow up with customers to ensure that issues have been resolved

•Document processes and resolution to issues/problems

IT Support Technician Randstad August 2020 to October 2020

Quiet Logistics / Randstad:

•Troubleshoot and handle service issues, approvals, and installations in a timely manner• Foster good customer relations and service at all times

•Monitor and maintain the knowledge database functionality to include tracking tickets issued, outstanding, completion time etc.

•Maintenance of IT equipment such as PCs, servers, networking equipment, label printers and barcodes canners.

•Troubleshooting and solving technical support issues both in an office and robotic ware house environment.

•Responsible for tackling ongoing special projects such as, but not limited to, running cable, configuration, and installing access points, switches, and other pieces of network equipment

•Printer maintenance and support

•Troubleshooting WAN/LAN and wireless connectivity issues• Desktop/Laptop image creation and management

•IP Phone setup and support• Installation and support of Microsoft Office and other miscellaneous software applications

•Respond to help desk incoming calls and manage ticket queues• IT inventory control• Perform backup and create ghost images.

•Perform other duties assigned by management.

IT Support Technician March 2014 to April 2020

Integrated Business Group - Schaumburg, IL

•Setup new Desktops to in a Windows AD environment and configuring user accounts.

•Perform technical duties such as diagnose and troubleshoot software and hardware problems on Desktops and Laptops

•Configure, diagnose, and debug network in a windows TCP/IP environment, check network for unknown/rogue Ips using Advance IP Scanner software.

•Configuring Wi-Fi access and firewalls and help troubleshoot Internet access issues.

•Analyzing Network Traffic using Ethereal software for Network packet Analysis.

•Maintaining PCI DSS compliance to ensure protecting the business and reducing exposure to CC fraud

•Thoroughly documenting all support / repair / resolved open issues & other work performed on workstation / client basis

•Communication with Sr. Management to convey the progress and incident restoration efforts.

•Performing preventative maintenance on desktops and servers.

IT Support Technician January 2013 to November 2013

Optimum Food Group, Inc - Northbrook, IL

•Setup new desktops in a windows AD environment and configuring user accounts.

•Perform technical duties such as diagnose and troubleshoot software and hardware problems on desktops and laptops

•Network Cabling and Installation and configuration of VoIP phones using 8x8 cloud PBX.

•Configure, diagnose, and debug network in a windows TCP/IP environment.

•Configuring Wi-Fi access and firewalls and help troubleshoot Internet access issues.

•Analyzing Network Traffic using Ethereal / Wire Shark software for Network packet Analysis.

•Maintaining PCI DSS compliance to ensure protecting the business and reducing exposure to CC fraud.

•Thoroughly documenting all support / repair / resolved open issues & other work performed on workstation / client basis

Education and Certificates:

Google Technical Support Fundamentals 2021 Coursera

Google Oracle SQL Basic 2022 Coursera

Bachelor's Degree

JRN Rajasthan Vidyapeeth University India

Contact this candidate