Tarwinder Kaur PH: 437-***-****

** ********* ***** ********* *****:aduppb@r.postjobfree.com

Profile: An ambitious, dynamic, and highly motivated individual with proven sales and organizational skills who fully appreciates the importance of delivering first class customer service. Displays a high degree of tact and diplomacy, possessing the ability to take control of potentially volatile or difficult situations to arrive at a mutually satisfactory outcome. Keen and quick to learn new skills, readily embraces change and actively seeks to increase operational efficiency wherever possible.

HIGHLIGHTS OF SKILLS

Excellent organizational and time management skills – organizes work information to ensure accuracy, completeness, and keen attention to details to meet deadlines.

Familiar working with office equipment (printers, scanners, phone, photocopiers etc.).

Advanced knowledge Microsoft office suite including Microsoft word, Microsoft PowerPoint, Microsoft Excel, Microsoft teams.

Excellent interpersonal and communication skills.

Capable of demonstrating performance consistency and professionalism when faced with stressful conditions in fast paced environment to meet strict deadlines

Client engagement: problem solving, positive attitude, detail oriented.

Management skills such as: team player, leadership, relationship building.

Engaged in building positive and equitable work environment focusing on team effectiveness, accurate completion of business processes.

Passionate about growing knowledge and delivering the best that will make difference to the organization.

WORK EXPERIENCE

Customer Service Representative July 2021 – July 2022

Westlife Associates Inc., Mississauga, Ontario

Provided customer service to customers/clients in-person and over the phone in a prompt and courteous manner to maintain customer satisfaction.

Handled record management through in-house filing system and maintain inventory of office supplies leading to better business operations

Maintained flow of files by scheduling appointments, processing of cash and credit payments, collection of documents and guiding clients to appropriate case officer.

Security Officer Nov 2021 – Sep 2022

Securitas Company Mississauga, Ontario

Patrolled areas and checked doors, gates, and windows for signs of unauthorized entry

Recorded times of inspections and presence of authorized persons in daily report.

Responded to alarms and check alarm systems for any occurrence.

Monitored computer alarm systems, closed-circuit television (CCTV) systems and communicate by radio with mobile units to attend alarms

Highly skilled in performing patrol duties within assigned to guard against theft, shoplifting and fire

Adept at handling emergency effectively emergencies; medical, accidents and other threats

Followed practical approach of observing all activities at premises and reporting any suspicious circumstance

Data Entry Clerk May 2020 - Dec 2020

TJX Company, Mississauga, Canada

Accurately entered new product in data base.

Followed-Up on order issues and communicated clearly with other members of the sales team.

Maintained security and telecommunications system.

Performed others administration related tasks as assigned by Supervisor.

Security Officer Feb 2019 – Nov 2019

88 Signal security, Toronto, Canada

Responded to alarms and check alarm systems for any occurrence.

Writing report of every incident.

Patrolling building, perimeters and premises.

Noting the entry and exits of employee, visitors and other.

Monitoring video surveillance system.

Financial Customer Service Representative July 2017 – May 2018 HDFC Bank, Ludhiana, India

Handled transactions for current accounts such as savings accounts and personal chequing accounts

Used machines to count the daily supply of cash

Promoted the institution’s products and services at every chance

Balanced daily client transactions

EDUCATION

Post Graduate Certificate in Human Resource Management September2019 – March 2020

York University, Toronto Canada.

Post Graduate Certificate in Business Administration Jan 2019 – August 2019

York University, Toronto, Canada.

Master of Commerce July 2012 –April 2014

Panjab University, Chandigarh, India.

Bachelor of Commerce July 2009- April 2012

Panjab University, Chandigarh. India.

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