Shauneille S. Bowers

**** ******* ***** • Orlando, Florida 32812• 340-***-**** • adupou@r.postjobfree.com

Objective:

Seeking employment within industries that cater to my 25 years of experience within customer service, transportation, warehouse, hospitality, and food and beverage.

Education:

High School Diploma

Princess Margaret Secondary High School, Antigua West Indies 1987-1991

Professional Experience:

Office Utility Clerk

Crowley Caribbean Services, LLC, St. Thomas, U.S. Virgin Islands November 2004-October 2021

Adhere and comply with customs rules and regulations pertaining to shipping to and from the United States and Caribbean

Handles inbound and outbound cargo and create files for shipping to and from U.S. to Caribbean

Generate bills of laden for import and export of cargo

Display excellent customer service skills

Creating bookings

Handling payments/Cashiering

Prepare damaged goods claims for customers

File clearance for all shipments as records for customs audit cleared through U.S. customs and border protection

Processing documentation through the U.S. and customs border protection systems for movement of import/export cargo

Administrative Assistant

Creques Distributing, St. Thomas, U.S. Virgin Islands May 1998-March 2004

Create files and file clearances for LCL cargo inbound

Notify customers of the arrival of cargo

Provide pertinent information for tracking and the whereabouts of customer shipments to achieve customer satisfaction

Assist with locating and distributing of cargo in the warehouse

Communication both written and verbal

Prioritization and problem-solving, organization and planning

Research and analysis

Microsoft word

Banquet Staff

Marriot Frenchman’s Reef, St. Thomas, U.S. Virgin Islands April 1998-June 2002

Respond promptly to customer concerns

Professionalism in mannerism and appearance

Setup and takedown of banquet area

Relaying food and beverage orders while maintaining high level of cleanliness and sanitary practices

Multitasking by catering to questions and exceeding customer service expectations

Skills:

Completion of computer class, Typing, Customer service skills, Microsoft office

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