Service Representative Sales Associate

Marisela Torres Hidalgo

**** *** **

Simi Valley, C,A, 93063 Cell: 805-***-****

**************@*****.***

Career Focus

Highly enthusiastic customer service representative with 20 years client interface experience .Motivated customer service representative with over ten years retail experience in a fast-paced environment. I am bilingual, energetic, honest, reliable, and can handle working in stressful situation. Catering is something I enjoy very much in doing and have done this for eleven years.

Areas of Expertise

• Conflict resolution

• Strong organizational skills

• Training development

• Cash management

• Store maintenance

• Adaptability

• Telephone Inquires

• Strong client relations

• Problem solver

• Extensive catering knowledge

• Excellent communication skills

• Fast learner

Experience

Restaurant lead:

In charge of opening store and receiving inventory, maintaining stability and order of schedules, and making sure store is running smoothly at all times. As well as organization of paperwork, keeping good labor, give breaks on time, checking food cost and temperatures of foods. Catering Services

Received and reviewed orders as requested by client, called back to verify orders, prepared and delivered order on the required time. Used GPS tracking to locate parties. Also did sales calls to promote business and drop off menus at local businesses. Sales

Consistently generated additional revenue through skilled sales techniques. Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to resolve product/ service complaints and guarantee customer satisfaction. Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, products, promotions and orders. Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100% accuracy. Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints and maintained a positive dining experience for all restaurant customers.

Employment Summary :

Manager:

Go Greek Yogurt:

April 2018 To Know:

Manager:

Baja Fresh Restaurant:

September 2015 To April 2018

Shift Leader:

April 2013 to April 2014

Rubio’s

Manager:

March 2013 to February 2014

Coco’s Restaurant

CATERING SUPERVISOR

September 2001 to September 2012

CORNER BAKERY – SIMI VALLEY, CALIFORNIA

SALES ASSOCIATE

October 2005 to March 2011

MACY'S– SIMI VALLEY, CALIFORNIA

SHIFT SUPERVISOR

February 1995 to August 2001

KOO KOO ROO – CANOGA PARK, CALIFORNIA

Education and Training Ged

- Graduate in 1991

Hollywood high School

References:

Steven Booth- 805-***-**** Former GM at Corner Bakery Lynn McGovern 760-***-**** Area director at Coco’s Bakery Brittany Clemens 805-***-**** Assistant manager at Rubio’s

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