KIRAN BAIG

Mississauga ON,Canada

adupog@r.postjobfree.com C: 647-***-****

OBJECTIVE: Customer Service Representative / Operation Officer

SUMMARY

● Over 8 years of sales and marketing experience demonstrating excellent customer service skills

● Excellent listening skills, innovative, confident, Strong communication skills,Time management skills

● Friendly, strong team player, flexible, work under pressure

● Computer skills: Knowledge of administrative applications, CIF, ECIF, EOCI, C3,A+desktop,Client source Service link Macro Tool.

ACHIEVEMENTS

● Three times award winner for best performance in cross selling of credit cards and loans

● Gold award winner for the best performance

● Shooting star award from TD bank. selected as “employee of the month “for detail oriented and outstanding performance

PROFESSIONAL EXPERIENCE

Customer Service and Sales Skills

● Detail orientated, administrative and clerical skills

Strong interpersonal skills –verbal, written, face to face

Analytical thinking, logic, problem solving, leverage customer insights.

Client servicing – customer first approach, relationship building.

Ability to multitask, communication skills, adaptability and flexibility.

Introducing clients to mobile banking applications, assisting them to better manage their banking needs.

Teamwork Skills

Communication. Conflict resolution. Rapport-building and listening. Decision-making. .

Problem-solving. ..

Maintaining workload within established guidelines and service standards of the b

WORK HISTORY

Associate Operations Fee Billing 12/2021 to 06/2022

Company Name: RBC Bank - Toronto, ON

Operation Officer 10/ 2018-10/ 2019

Company Name: TD bank Mississauga ON

Client Advisor (co-op placement) 07/ 2018-09/ 2018

Company Name: Royal Bank of Canada Mississauga ON

Quality Administrator (co-op placement) 04/ 2018-06/ 2018

Name :Schneider Electric Canada Mississauga ON

Assistant to Financial Advisor / Marketing Coordinator 06/ 2017-10/ 2017

Company Name: Wealth and Estate Financial Canada Inc. Mississauga ON

EDUCATION

I year diploma in web and graphic designing. Canadian college of business,science and technology.

● Office Administration and Customer Service Coop Program. Brian J. Fleming Adult Learning Centre, DPCDSB, Mississauga ON

Anadaian Cyber Security, MS Excel, and leadership skills course. The Learning Place . Brampton, ON

● college diploma, Sir Syed College Pakistan

TRAINING

customer service training,retail banking training from TD bank,Template training Compliance trainings from Schneider Electric Company

SOCIAL WORK

● Worked Voluntarily in Earthquake Disaster Relief Fund for 1 Month in Karachi at Pakistan Air Force

● Worked voluntarily in Dianetics org. to help mentally disturbed people for 6 Month

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