Data Entry Customer Support

DELEAH CARO

Plano, TX *****

214-***-**** - ********@*****.***

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a

positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS

Issue Resolution Critical Thinking

Stocking and Replenishing Computer Proficiency

Accounting Techniques Team Motivation

File and Records Management Site Visits

Data Entry Microsoft Office

Lead Generation Microsoft Windows

Customer Support Speaking

Staff Training Microsoft Excel

WORK HISTORY

01/2017 to Current Sales Coordinator

Marriott International, Inc. Dallas, TX

Liaised with customers, management and sales team to better understand customer

needs and recommend appropriate solutions.

Compiled client profiles and entered information into operating system.

Kept detailed records of sales and customer information in CRM software,

updating database regularly to maintain top-notch service.

Handled customer inquiries by staying up-to-date on market and industry trends

and finding unique solutions to issues.

Managed efficient RFP database and responses, generating timely reports to

inform Senior Sales Executives and adjust plans.

Prepared sales presentations for clients showing success and credibility of

Hospitality products.

Trained over 5 new sales employees Sales Coordinator processes and closely

monitored work to optimize productivity.

03/2010 to 01/2017 Funding Analyst

Santander Consumer USA

Assisted companies with choosing and timing investments for optimal results.

Developed and deepened client relationships to cement profitable partnerships.

Provided customer service via telephone to automotive dealerships to ensure

financing

Troubleshooting funding delays

Promoted successful investment plans with well-organized and smooth

presentations

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