Christine Diaz

Customer Relations

Brooklyn, OH *4144

aduplc@r.postjobfree.com

+1-216-***-****

I'm looking to change careers and work with people I can help and make a difference. I like working in fast-paced environments and work well under pressure. I have over 20 yrs experience in customer service and I would like to further explore my options. Authorized to work in the US for any employer

Work Experience

Front Desk Associate

Planet Fitness - Rocky River, OH

April 2021 to Present

I assist members with check-in, tours, signing up, any upgrade or downgrade, transfer home gym, tanning, or any other assistance they may require. Opening position includes bathroom clean, reporting, cleaning lobby, preparing for day by stocking supplies and cooler. I have also worked close shift. Server/Hostess

Aladdins - Lakewood, OH

August 2021 to November 2021

Work as server/hostess. Seat people, take orders, deliver food. Do side work and make sure things are complete at night and ready to go in the morning so we can ensure that the guests have the best dining experience possible

Asst. Manager

H&R Block - Broadview Heights, OH

November 2020 to January 2021

Helped manage Broadview Hts office

Tour Guide

Christmas Story House - Cleveland, OH

September 2020 to October 2020

Guided people through tours giving them background on the house and movie. Worked in gift shop checking people out in register, stocking, and doing various duties cleaning and sanitizing. Production Worker

STANDARD PRINTING COMPANY - Massillon, OH

May 2020 to May 2020

Worked assembly putting together and packaging posters for clients. Production Worker

Sherwin Williams - Massillon, OH

January 2020 to February 2020

Labeled and boxed paint cans for automotive production. Steward/Dishwasher

Levy Food Services - Cleveland, OH

August 2019 to November 2019

Delivered food to event, broke down event and brought dishes and all extras back, washed dishes, put them away, cleaned dish area, polished dishes and silverware, cleaned kitchen, and helped with breakdown.

receptionist

H&R BLOCK

January 2019 to April 2019

CSP). Duties

include taking care of office by keeping it neat and clean, answering and making calls and making appointments for the Tax Pro, making

sure the Tax Pro will have what they need when the client comes in, printing daily and nightly reports and balancing drawer. I also have been involved in a project to help collect the moneys due to the company and get the clients to come in and complete their filing.

stocker

MARC'S

November 2018 to December 2018

Duties were to take

care of customers, unload shipments, find room on the shelves, and price the items. hostess and job duties

B SPOT BURGERS

August 2018 to September 2018

include greeting guests, seating them appropriately to the next section, taking call ahead calls and take-out orders either in person or over the phone. Stocking my station and making sure that it is

neat and clean. I also help with cleaning tables if necessary. NOD

PNC Bank/National City Bank - Brecksville, OH

February 2016 to February 2018

NOD (Notice of Death)- Worked report for deceased customers and searched for obit or death cert to verify if it

is our customer and the actual date of death.

Real Estate Admin- Worked delinquent Real Estate

Wells Fargo

June 2011 to February 2016

accounts sold to Etrade, Wells Fargo, and Citibank. Sent reporting to banks to determine how they would like us to proceed on the

accounts. Also worked our client accounts through Comerica, Etrade, and Wells Fargo. Sent appraisal, title work, and equity analysis for

their review. Also worked the Servicing Group Mailbox which contained requests from vendors, our clients, and internal customer

ex. Foreclosure dept.

Real Estate Specialist

Servicing - Brecksville, OH

July 2006 to June 2011

accounts

sold to Etrade, Wells Fargo, and Citibank. Sent reporting to banks to determine how they would like us to proceed on the accounts. Sent

appraisal, title work, and equity analysis for their review. Also worked the Servicing Group Mailbox which contained requests from vendors, our clients, and internal customer ex. Foreclosure dept.

Collections

Equity Collections - Brecksville, OH

August 2003 to October 2005

30-59 days past due), Worked

with bank customers who were delinquent to either collect a payment or set up a payment arrangement to bring them current.

Made outgoing calls manually and on dialer and also received incoming calls. Worked with branches also.

(10/2005-7/2006): Inbound- Took manual current and delinquent account calls from customers to correct errors on their account and to also take payments. Worked with branch reps to help the

customer with a resolution.

Team Lead/Collections

PNC Bank/National City Bank - Brecksville, OH

August 2000 to August 2003

objective to collect on equity, installment loan accts, train new hires, run dialer, submit debits, waive late fees, and take any customer complaint calls.

Associate

Walmart - Brooklyn, OH

August 1994 to December 1997

did price changes, took inventory, worked customer service with customers, ran register, did overnight set-up, and closed dept.

● Filled in at customer service desk doing returns and resolving problems.

● Worked in layaway dept. organizing orders in boxes onto shelves and coding them, took payments and did return to the merchandise to customer once paid in full, and resolved

any issues the customer may have.

● Worked in claims dept. processing damaged merchandise from the floor and filing claims with vendors.

Server

Shoney's Restaurant - Hinesville, GA

July 1993 to August 1994

Provided customer service to all of my tables and pleasantly welcomed them, made sure order was placed in timely manner and was submitted correctly. Filled and prepared condiments and ice before and after my shift, and ran register.

Education

High school or equivalent in College Prep

Cleveland Central Catholic HS - Cleveland, OH

August 1987 to June 1991

Skills

• Filing

• Receptionist

• Scheduling

• Data Entry

• Equity Research

• Research

• Restaurant experience

• Kitchen experience

• Host/hostess experience

• Customer service

• Food service

• Hospitality

• Guest Services

• Administrative experience

Assessments

Work Style: Reliability — Familiar

April 2020

Tendency to be dependable and come to work

Full results: Familiar

Customer Service Fit — Proficient

January 2020

Measures the traits that are important for high-quality customer service. Full results: Proficient

Customer service fit — Familiar

August 2020

Measures the traits that are important for success for customer service roles. Full results: Familiar

Food service: Customer situations — Proficient

March 2021

Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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