Ruach Byfield

Support Technician

Philadelphia, PA 19131

adupko@r.postjobfree.com

+1-267-***-****

A self-motivated Support technician that brings superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills that are invaluable. 2+ years of experience as a IT Specialist, with proficiency in Mac and Windows OS. Familiar also with networking (TCP/DNS/DCHCP/IP), Active Directory, troubleshooting, hardware and software repair.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Computer Support Specialist

Current School District Of Philadelphia - Philadelphia, PA July 2021 to Present

Monitored hardware, software and peripheral performance against organizational expectations. Resolved computer and system networking problems to maintain user productivity. Maintained documentation and resources regarding problem resolution for reference in future instances. Configured hardware, devices and software to set up work stations for employees. Re-imaged and updated Windows and Macs for several high profile clients over the summer. Technical Coordinator

Northern Caribbean University - Mandeville, Manchester September 2016 to September 2020

As head of technical department, managed team of 5 specialists to assess and fix needs and demands of the university in a reasonable timeframe.

Kept and maintained inventory, doing routine check ups and updates as needed. Reimaged and updated both Macs and Windows PCs to current OS when needed. Sales Representative

Door Salesman Junto Group - Philadelphia, PA

December 2012 to December 2012

Negotiated sales prices with potential buyers to elicit best profit margins for company. Developed and delivered engaging sales presentations to convey product benefits. Met with existing customers and prospects to discuss business needs and recommend optimal solutions. Education

Associate in Arts (AA) in Mass Communications

Northern Caribbean University - Manchester

January 2016 to May 2018

High school diploma

Robert E Lamberton High School - Philadelphia, PA

January 2010 to July 2012

Skills

• Presentation skills

• Negotiation

• Customer service

• Organizational skills

• Technical support

• Analysis skills

• Application support

• Computer skills

• Computer science

• Computer networking

• Sales

• Microsoft Office

• Desktop Support

• Help Desk

• Network Support

• Operating Systems

• Software Testing

• Software Troubleshooting

• LAN

• IT support (2 years)

• Network support (1 year)

• VPN

• Windows

• Microsoft Excel

• Microsoft Powerpoint

• Microsoft Outlook

• Computer hardware

• Communication skills

• Mobile devices

• Active Directory

• iOS

• Customer support

• Mac OS

• IT

• User Interface (UI)

• Microsoft Windows Server

• DNS

• WAN

• DHCP

• TCP/IP

• Network Administration

• System Administration

• Google Docs

• Google Suite

• Typing

• Document management

Certifications and Licenses

CompTIA A+

Assessments

Technical support: Customer situations — Proficient June 2022

Responding to technical support situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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