KR Karen Robinson

Las Vegas, NV ***** 702-***-****

adupk0@r.postjobfree.com

PROFESSIONAL

SUMMARY

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. SKILLS HIGHLIGHTS OF

QUALIFCATIONS

Inbound Call Customer Servicing

Call Center Operations

Professional Telephone

Demeanor

Managing Multiple Tasks

Problem-Solving Ability

Typing Proficiency

Customer Account Management

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 05/2022 to 01/2023 Molina Healthcare Las Vegas, NV

Answered customer telephone calls promptly to avoid on-hold wait times. Educated customers about billing, payment processing and support policies and procedures.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Updated account information to maintain customer records CUSTOMER SERVICE REPRESENTATIVE 05/2022 to 09/2022 Anthem Insurance Company Las Vegas, United States Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

CUSTOMER SERVICE REPRESENTATIVE 08/2021 to 04/2022 Covid Clinic Las Vegas, NV

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

CUSTOMER ADVOCATE 12/2015 to 11/2017

Livanta- LLC

Researched and resolved account and service problems with friendly, knowledgeable support.

Documented customer concerns and inquiry resolutions in internal computer system.

Listened to customers in actively to assess issues and provide accurate information.

Accessed multiple databases to investigate customer questions and concerns.

CLAIMS REPRESENTATIVE 03/2014 to 04/2015

Health Care Partners Las Vegas, NV

Worked productively in fast-moving work environment to process large volumes of claims.

Verified client information by analyzing existing evidence on file. Generated, posted and attached information to claim files. Posted payments to accounts and maintained records. Followed up with customers on unresolved issues.

MEDICAL ASSISTANT 01/2012 to 03/2014

Renuva Back and Pain Las Vegas, NV

Sanitized, restocked and organized exam rooms and medical equipment. Obtained client medical history, medication information, symptoms and allergies.

Directed patients to exam rooms, fielded questions and prepared for physician examinations.

Collected and documented patient medical information such as blood pressure and weight.

CERTIFIED NURSING ASSISTANT 01/2004 to 01/2006

Clarkson Family Clinic

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

Checked patient vitals such as temperature, blood pressure and blood sugar levels.

Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

EDUCATION Certified in First Aid & CPR 2014

Associate of Science Medical Assisting 05/2010

Kaplan University, Omaha, NE

Certified Nurse's Assistant – 2004

High School Diploma 05/1989

North Charleston High School, North Charleston, SC

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