Customer Service Safety Coordinator

William Matz

*** **** ****, ***** ****, TX ***** 972-***-**** ***********@******.***

Objective

Seeking a position where I can utilize my extensive knowledge and 30 years of experience in leadership roles to further advance myself and your company.

Experience

Suburban Propane 01/2019 to present

Customer Service Center Manager

Management and Sales

P&L

Routing/Scheduling

Delivery of propane tanks, setup, and connections

Delivery of propane

Preventive maintenance for vehicles and buildings

Ensuring safety regulations are current and paperwork filed with state

CERTIFICATION

Texas Railroad Commission Category E certified

Yes Lighting of Texas

Owner- Sales Manager 02/2017 to 12/2018

Building sales through customer contacts

Obtaining new sales accounts

Overseeing all sales employees

P&L

ROI

Florida Water Products - Plano, Tx

Branch Manager, Operations Manager, Safety Coordinator 11/2014 to 02/2017

• Tasked with building sales through constant learning and team building.

• purchasing effectively to increase profitability.

• Ensured all employees were trained in HAZMAT and safety related areas.

• Ensured all customers were helped in a timely manner.

• Ensured all deliveries were completed on time.

• Provided utmost customer satisfaction.

• Ensured all Certification and Licenses were up to date.

• Built strong customer relations through personal interactions.

South Central Pools - Dallas, Tx

Operations Manager, Safety Coordinator 01/1995 to 11/2014

• Ensured purchasing was done correctly for maximum profitability.

• Ensured all products were received and stocked in a timely manner.

• Ensured all defective products were returned.

• Ensured all deliveries were completed in a timely manner.

• Ensured all employees were abiding by all HAZMAT and safety regulations.

• Ensured all vehicles were up to code.

• Ensured all Certifications and Licenses were up to date.

• Ensured complete customer satisfaction.

Jiffy Lube - Carrolton, Tx

Store Manager 11/1992 to 01/1995

• Grew profitability through exceptional customer service.

• Ensured employees followed all HAZMAT and safety regulations.

• Built strong customer relations through personal interactions.

• Walked through bays to ensure cleanliness was being maintained daily.

• Held annual employee performance reviews.

United States Marine Corps - Camp Pendleton, Ca

Weapons Expert 10/1982 to 10/1992

• Ensured all subordinates were trained properly in safety and military customs and courtesies.

• Maintained cleanliness of all equipment.

• Tasked with providing support to maneuver units effectively.

• Conducted reconnaissance and surveillance.

Education

Associates Degree in Business Management Brookhaven Community College

1994

Awards and Acknowledgements

Nominated for Marine of the year in 1986. Doubled sales with Florida Water Products over all three years of employment. Received above average evaluation every year with Florida Water Products and South Central Pools. Awarded employee of the year with South Central Pools in 2002. Awarded Safety Coordinator of the year in 2003.

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