NICHOLAS SHANE PAULK

**** **** ***** ***** ***. 1305, Norman, Ok. 73072

405-***-****

adupj7@r.postjobfree.com

Disabled veteran serving as a Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Committed to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Hardworking, and ready to join my next team.

WORK EXPERIENCE

Customer Service Voice Representative

08/2021 to 12/2022

NTT Data

Oklahoma City

Handled all customer relations issues in a gracious manner and in accordance with company policy.

Analyzed new or renewal policies against different platforms and the expired policy.

Conveyed complex information about protection and coverage to prospects and policyholders and provided outstanding customer service.

Provided additional support to all departments including responding to customer inquiries, check processing and other various tasks.

Created letters documenting contact and endorsement changes to client. Ordered system letters for missing information and approvals, created free form letters, and ensured that proper documentation was recorded.

Entered and retrieved information of varying complexity using appropriate computer system applications to update records, process insurance applications and obtain information to others.

Demonstrated open and positive behavior in support of operations' goals.

Provided informal guidance to co-workers and back-up support in the absence of others.

Covid-19

04/2020 to 07/2021

Avionics Technician

11/2019 to 03/2020

Launch Technical Solutions (AAR)

Oklahoma City

Keep records of maintenance and repair work.

Knowledge of principles and processes for providing customer and personal services.

This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to read and understand information and ideas presented in writing.

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Supervisor in Training

03/2013 to 10/2019

Halliburton Energy Services

El Reno

Monitor performance of quality control systems to ensure effectiveness and efficiency.

Communicate quality control information to all relevant organizational departments, outside vendors, or

contractors.

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

SKILLS

Microsoft Word

Excel

Outlook

Zoom

Customer Service

EDUCATION

Eisenhower High School

High school or equivalent

General

Lawton, Oklahoma

10/1999 to 05/2003

Full Sail University

Bachelor’s

Digital Cinematography

Online

08/2021 to Present

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