Center Agent Data Entry

MARISSA PFOUTS E: ******************@*****.*** P: 407-***-****

A: Apopka, FL 32703

PROFESSIONAL SUMMARY

*Experience in healthcare as an Organized

Patient Service Representative. Adept at patient

advocacy and education with commitment to

efficiency. Skilled at coordinating and

maintaining professionalism.

*Dedicated, professional well-versed in

SKILLS

• Demographics Information

• Appointment Confirmation

• Registration and Scheduling •

Database Search and Data Entry Skills • Call

Transfers

• Caring and Empathetic

communication and team building.

•

Knowledgeable in medical terminology and

Documenting and Recording Information

scheduling. Ready to bring years of relevant

work experience to your team.

*Enthusiastic about helping patients get

necessary medical support by obtaining

authorizations, scheduling procedures and

coordinating paperwork. Detail-oriented and

proactive with good relationship-building skills, a hardworking nature and an adaptable

approach.

WORK HISTORY

Amerisource Bergen - Lash Group - Patient

Services Representative

Remote, FL • 07/2021 - 05/2022

*Assisted patient's in applying for financial

assistance for medications.

*Checked status's of applications submitted.

*Answered patient's questions regarding

application process.

*Checked delivery status of patient's shipment of

medication.

Oasis Marketing Solutions - Call Center Agent

Remote, FL • 01/2019 - 12/2021

*Conducted surveys through outbound calls -

political surveys - public opinion polls.

• Quality Standards and Protocols

Alight Retiree Health Solutions

Remote - Present

-Temporary Benefits Advisor

Answer HRA questions.

Enroll retirees into Medicare plans

EDUCATION

Leesburg Highschool/Circle Christian School

Winter Park, FL • 05/2009

High School Diploma

2-14 - Life, Health, Annuities license

MMC Group - Patient Services Representative

Remote, Florida • 11/2020 - 07/2021 *Assisted

patient's in applying for financial assistance

for medication.

*Checked the status's of applications.

*Answered patient's questions

regarding application process.

*Checked delivery status of pt's. shipment

of medication.

Trustco Bank - Head Teller

Lady Lake, FL • 06/2014 - 10/2018

Verified amount of cash in cash drawer against

•

day's receipts, quickly identifying errors.

Completed highly accurate, high-volume

money

•

counts via both manual and

machine-driven approaches.

Replenished ATM funds in empty canisters prior to

•

validation process.

Verified amount of cash in the vault, prepared

•

shipments for Brinks

• Completed monthly reports

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