Customer Service Restaurant General
Resume:
Denise Langgin
Hardworking, Dependable, and Trustworthy. Passionate about making every
guest experience pleasurable.
NRH, TX 76180
**************@*****.***
EXPERIENCE
Naamans BBQ, Texarkana, TX — Management/Server
November 2019 - PRESENT
● Oversee FOH and BOH sta
● Payroll
● Scheduling
● Training of FOH
● Profit and Loss
● High volume of customers
● Welcome guests as they arrive
● Accurately place orders and enter into POS system
● Food delivery and continuous care of guests
● Excellent continuous guest care
● Received payments (cash, and credit card)
● Work to keep restaurant clean and sanitary
Babes Chicken, North Richland Hills, TX — Server
September 2018 - September 2018
● Handle high volume of customers
● Accurately place orders and enter into POS system
● Food delivery and continuous care of guests
● Excellent continuous guest care
● Received payments (cash, and credit card)
● Work to keep restaurant clean, stocked and sanitary Corner Cafe, Tula, OK — Restaurant General Manager June 2015 - May 2017
● Oversee all aspects of restaurant
● Schedule FOH and BOH employees to ensure proper coverage
● Streamline restaurant processes to improve guest experience
● Monitor restaurant finances, including sales and expenses
● Enforce food handling regulations and other guidelines to increase guest safety
● Handle customer complaints
● Complete necessary paperwork such as sales, inventory and sta attendance, and payroll.
SKILLS
Restaurant Management
Management
Leadership
Guest Services
Organizational Skills
Computer Skills
Sales
Food Safety (10+ years)
Customer Service (20+ years)
Serving Experience (10+
years)
Certifications and License
Food Handlers
KTK Steakhouse, Tahlequah, OK —FOH Manager
August 2011- June 2015
● Oversee all FOH aspects of restaurant
● Schedule FOH employees to ensure proper coverage
● Streamline restaurant processes to improve guest experience
● Enforce food handling regulations and other guidelines to increase guest safety
● Handle customer complaints
● Hiring of new FOH employees
EDUCATION
Southwestern Hugh, Piasa, IL — Diploma
August 1982 - May 1984
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