Robert Herrenbruck

**** ******* ****

Papillion, NE 68046

adupgl@r.postjobfree.com

Cell: 402-***-****

•Me… A responsible father of four, I enjoy all sports and outdoor activities. I have always been loyal and dedicated to my job, working hard to advance and be the best in the field even if it means extra dedication to new projects or extra time to learn new things! I am always trying to help out someone in need and to teach people things they might not know. I am looking for a new opportunity that will broaden my knowledge and send me in my next direction.

•JRs Clean Up & More LLC Jan 2012 till November 2013, my own company, consisting of plumbing repairs, winterizations, landscaping, cleaning and trashing out homes that have been foreclosed on, handy man and mold remediation, restoration, remodeling and painting, also light electric work

•McDonalds 1994-2012, Nov 2013 till present Dedicated General Manager with 18 years of experience in food service setting. Consistently achieved substantial improvements in sales and to the bottom line while improving the brand and image though operations.

•Respected builder and leader of customer-focused teams using proven people practices. Ensured new hires had a proper orientation and received all necessary training and proper follow up to become effective members. Fostered strong communication among managers and crew. Provided a safe and comfortable environment with proper crew scheduled to handle the workload and the necessary equipment to do quality work.

•Developed effective managers focused on people and operations. Each quarter, ensured each manager had a written individual development plan, as well as objectives for operational factors. Led weekly meeting with managers to promote strong communication and to follow up on store indicators. Supervised monthly communication days for one-on-one coaching and to follow up on progress of objectives and Individual Development Plans. Managed a highly effective quarterly, semi-annual, and annual review process.

Areas of Expertise

Business Planning

Management Development

Crew Training

Shift Management

Inventory System

Production System

Service System

Safety and Security

Planned & Daily Maintenance

Management / crew Scheduling

Vender Relations

Food Safety

Professional Experience

McDonald’s Restaurants — Omaha, NE

07/1994 to 10/2011

General Manager, 02/2003 to 10/2011

1st Assistant Manager, 07/1998 to 06/2001

Swing Manager, 02/1996 to 07/1998

Previous Positions: Crew Member, Crew Trainer, Maintenance 07/1994 to 02/1996

Summary: Rapidly advanced from crew member to positions of increasing responsibilities. I was promoted to shift manager with oversight of day-to-day operations and customer satisfaction. Promoted again to assistant manager to learn and manage all the different systems, from inventory management to staffing and scheduling. I learned all the systems and took accountability for results in all areas. I was promoted to Restaurant manager where I supervised a management team of 10 and a crew base of 60 plus. I was in charge of all restaurant results and training of all managers to achieve these great results. Fostered an environment in which guests enjoyed high levels of service and employees were motivated to deliver top performance.

•Won “Pioneer Award” for driving high sales increases, YTD PAC of 35.71%, YTD food over base of 3.31%, Commitment Survey Service Climate of 98%, and People Promise of 96%.

•Reduced crew turnover from 220% in 2007 to 143% in 2009 by using proven people practices and incentive programs to reward employee’s successes.

•Business Planning – I have developed the financial plan for the store and submitted for final approval every quarter. During the process, used previous years’ Profit and Loss results to determine sales trends, new products and upcoming promotions, local store marketing activities, community activities, and store objectives. Developed store objectives for each quarter to achieve desired results of improvement. Wrote clear, written objectives for each manager’s areas of responsibility. Created an individual development plan for each manager’s personal growth. Reviewed daily, weekly, and monthly results to develop a strategic plan of action to achieve desired results. As a member McDonald’s 31-store Nebraska Marketing Team, developed new ideas for each store’s individual marketing, special promotions, special activities, and follow-up procedures. For four years, planned and presented semi-annual crew rallies for all 14 Omaha area corporate stores.

•Crew Training & Management Development – Within two months of being hired as a crew member, selected to train and develop other crew members. Daily, trained new crew members, cross-trained, and provided coaching to develop existing crew members. As a Swing Manager, led the crew training program and coached new Swing Managers. As 2nd Assistant Manager, developed crew members into Swing Managers, taking them through the entire training process. As 1st Assistant Manager, developed new Swing Managers; also developed existing Swing Managers into Assistant Managers. As the Store General Manager, oversaw all operations—human resources, training, sales, marketing, inventory, safety, security, and finances of a store doing $2.5 Million in annual sales. Developed 1st Assistant Managers into the next General Managers. Created Manager Development classes for the 14 Omaha area corporate stores; instructor for one-and-one-half years. The program was very successful and was adopted by all other regions of the Nebraska Profit Center.

•Management & Crew Scheduling – Produced weekly crew schedules for all operations, training, maintenance, and other support tasks to ensure adequate coverage and outstanding customer service, all in an effort to build business and profits. Produced the monthly management schedule, including management development activities, working on objectives, one-on-one coaching, a review process, communication days, meetings, auditing the inventory, production, and service systems, etc.

•Inventory Management – I train & follow up on my assistant manager that is in charge of inventory, this is a very important role. It involves monthly & weekly inventories, ordering and receiving trucks up to 700 pieces, validating transfers, action planning on any missing items. I conducted organized meetings about inventory to discuss our action plans going forward.

•Employee Relations – Properly staffed the restaurant for 5 years. At the store level and during hiring days for all 14 Omaha stores, conducted hiring for crew members and managers. Screened applicants, conducted interviews, performed reference and background checks, and presented orientations. Ensured employment laws were followed, enforced corporate policies and procedures, and provided guidance to my management team on application of these laws and policies. Investigated issues of employee disputes or misconduct and applied appropriate discipline; ensured proper documentation of issues and actions taken. Coordinated/conducted employee performance review process and wage increases. When required, terminated employees and conducted exit interviews.

Formal Education and Training

Bellevue University — Bellevue, NE

9/1998 to 03/1999

Attended all basic classes & was undetermined field

Training: Basic Shift Management course, Advance Shift Management course, Effective Management Practices course, Restaurant Operations Leadership Practices course worth a total of 10 college credits. Completed numerous seminars in customer service, sales building, inventory management, safety and security, time management, and leadership and team building. ServSafe certified.

Typing: 30 wpm

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