Service Representative Call Center
Resume:
PATRICIA THOMPSON
**** ******* *** ** *** C JACKSON LA 70748•225-***-**** · **************@*****.***
EXPERIENCE
MAY 2022-PRESENT
ASSURANT, CUSTOMER SERVICE REPRESENTATIVE —Processing 25-30 calls per day using telephone and computer with dual monitors assisting customers with their property damage claims
JUNE 2019 – FEBRUARY 2022
CUSTOMER CARE COORDINATOR, BEAU RIVAGE CASINO RESORT & SPA
Provided quality customer service to hotel/spa guests; answered and average of 150-200 calls per day, assisted guests with billing issues, processed payments, scheduled flight/hotel reservations, etc
APRIL 2018 – MARCH 2019
SECURITY, IMPERIAL PALACE CASINO
Provided security for casino guests and employees
NOVEMBER 2017 – JUNE 2019
CALL CENTER ASST MANAGER, NEW HERIZONS/JACKSON-HEWITT
Worked in a call center environment answering an average of 15-200 calls per day, assisted customers with their tax questions and accounts via the phone and the computer, employees scheduling, handled escalated calls
APRIL 2013 – NOVEMBER 2017
CORRECTIONS OFFICER, LOUISIANA STATE PENITENTIARY
Supervised male inmates in their housing units and during everyday activities; provided public and in-house safety
JANUARY 2010 – APRIL 2013
WORK-FROM-HOME REPRESENTATIVE, WEST @ HOME
Assisted customers with placing orders via the computer and telephone; provided product information to customers
MAY 2006 – OCTOBER 2010
CORRECTIONS OFFICER, DIXON CORRECTIONAL CENTER
Supervised male inmates in their housing units and during everyday activities; provided public and in-house safety
MARCH 2000 – JULY 2005
CUSTOMER SERVICE REPRESENTATIVE, CONVERGY’S CORPORATION
Provided quality customer service to clients and assisted them with their cellular and home phone service via telephone using the computer
EDUCATION
MARCH 2015
SOME COLLEGE COURSES, EVEREST UNIVERSITY ONLINE
MAY 1999
SOME COLLEGE COURSES, SOUTHWEST MS COMMUNITY COLLEGE
MAY 1991
HIGH SCHOOL DIPLOMA, AMITE COUNTY HIGH SCHOOL
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