Customer Service Barista
Resume:
Ashton Monroe
Chicago, IL *0640
(872) 243- 4340
**********@*****.***
Astute, and dedicated artisanally trained barista with 4+ years of third wave coffee industry experience. Efficient in a fast paced, detail oriented environment, always attentive of team dynamic with a goal of fostering mutual respect, passion and curiosity. Highly knowledgeable in coffee creation and cafe operations. Committed to growing our brand's customer base through an outstanding level of coffee, customer and employee care.
Experience
SEPTEMBER 2022 - CURRENT
Coffee Hip-Hop And Mental Health - Lead Barista
As the lead baristas my responsibilities included: creating and maintaining bar standards by developing training methods and leading new baristas through courses based off my processes
I was in charge of creating and maintaining the drink menu. I did this by testing and developing recipes for our house and seasonal drinks as well as creating recipes for our house made syrups and preparing them as necessary.
I was also head of inventory. As lead in this position I created a template and used it weekly to record inventory for orders. Additionally I tracked and updated item pars accordingly to meet the cafe’s needs.
APRIL 2022- SEPTEMBER 2022
La Borra Cafe - Barista
Duties included: Daily performance on semi-automatic espresso machine, light bar maintenance, commercial sanitation, pos system use, pastry handling, visual merchandising, exceptional customer service
As not only a cafe but a full service restaurant I gained experience pitching menu specials, serving and bussing tables and commercial dishwashing 2
NOVEMBER 2021 - MARCH 2022
American Eagle Outfitters - Stylist
As a stylist I positively interacted with customers to assess their needs and from there used my knowledge of current floor items, sales abilities and customer service skills to increase conversion rates and credit program sales.
I also became well versed in the industry standard for sorting, returning, tagging, folding and visually merchandising retail items.
NOVEMBER 2021 - MAY 2022
Do-Rite Donuts, Fulton Market Chicago Il - Barista
Duties included: brewing coffee, pastry handling, expediting food, completing wholesale orders, pos use, mobile food delivery sequencing MARCH 2021 - NOVEMBER 2021
Foxtrot Market, Streeterville Chicago, Il - Barista
Duties Included: Hand dialing espresso, brewing manual and drip coffee, milk steaming, Cold brew keg maintenance, espresso bar sanitation and maintenance, expediting food, bussing tables Brewing coffee, pastry handling, expediting food,
Pos system use, cash handling, merchandise stocking, retail facing, product inventory OCTOBER 2020 - MARCH 2021
Knots Kaffe, West Allis, WI- Assistant Cafe Manager
Responsibilities included: Weekly inventory and actively updating inventory pars accordingly, ensuring all health and safety standards are up to code, mediating employee disputes to reach positive resolution, placing weekly supply orders per the pars, positively handling all customer concerns, monitoring and maintaining cafe equipment, active role in employee onboarding and termination process, effectively communicating with other cafe locations to meet inventory and staffing needs, mentoring and encouraging employee growth, creating and updating a bi-weekly schedule based on the payroll budget and employee availability, monitoring revenue to create realistic sales goals then driving revenue to reach said goal
3
JANUARY 2020 - OCTOBER 2020
Stone Creek Coffee, Wauwatosa, WI- Lead Barista, Coffee Trainer, Roaster
Lead barista responsible for performing on bar to move the line during rushes, maintaining first point of contact for all employed baristas at all times, creating weekly shift schedule, writing a bar training manual, training new employees on dialing in espresso, bar flow, steaming milk, and pouring latte art
Coffee roaster in receiving and distribution responsible for receiving and sorting bulk product orders, bagging and mass grinding of coffee beans, creating coffee pound labels, creating shipping labels, packing online orders, factory inventory Education
GRAD YEAR: 2019
Brookfield Central Highschool, Brookfield WI, — High School Diploma Certi cates
First aid certified
Servsafe certified
References
Astarte Howell - Assistant General Manager at Foxtrot Market
Jessie Roberts - Manager at Stone Creek Coffee
Roberto Ramierez - Manager at La Borra Cafe
Contact this candidate