KOUAKOU HYACINTHE KANGA

Unit *D - Fortune palace, Colayco Street,Pasay City – Philippines 1300.

Globe: +63-917******* / 8348692

Email address: adupag@r.postjobfree.com

Language: French / English DOB: Aug-18-1988 Origin: Ivory Coast (Côte d'Ivoire)

OBJECTIVE

To have a job with company where I can apply the skills I’ve learned to contribute to the company’s goal and also learn at the same time with its process and current trends in Information Technology as well in any Field.

EDUCATIONAL BACKGROUND:

Master Science Information Technology - ADAMSON UNIVERSITY MANILA

ERNITA (Philippines) - (Completed 2 years) 2015 – 2017

Bachelor of Science in Computer Application (Institute of Management Technical Studies,

Noida – India) July 2010 – November 2013

Scientific Baccalaureate in French language, Yamoussoukro (IVORY COAST)

Lycee Mixte de Yamoussoukro - 2002 – 2010

SHORT COURSES / TRAININGS / Skills

Cisco Certified Network Associate (exam completed) – August 2013

PC Troubleshooting (N+; A+) (Basic and Advanced in Hardware & Networking) – July 2011

Project Management concept (lifecycle)

Programming Object Oriented concept, Database management system

Reporting

Attention to details

Dedicated to learn new processes

Customer service.

Company: CONCENTRIX PHILIPPINES INC.

Position: Sr. Technical Support II

Duration: July 2018 – Present

Location: Eton Centris Quezon city philippines

Project: "Aptos" is a provider of Retail Software and Business Solutions.

Task: Responsible of providing L2 technical support to clients (Stores) such as (Primark, WH smith, Mothercare, DW Sports, Group Yellow, Etc) located in France, Belgium, Canada and UK, Canada.

Tools used Server Management (distributed, enterprise)

POS system software and application support

Debit /Credit payment Card Management Lifecycle.

SQL server R2.

TCP-IP devices troubleshooting

System Patching

DCN – data Connect updates

Employee Management

Coordinate with 3rd party teams for POS hardware replacement.

Ticketing: Salesforce - Service now

Support also includes financial Cash Management process issues such as (Till reconciliation, Cash Pickup, start of day, end of day, banking reports etc)

Company: FIS GLOBAL

Tel: +63 2 403 2497

Position: Senior Technical II (Merchant services – Application support) ITIL B2B

Duration: April 2016 – April 2018

Address: 2305 EcoPlaza Chino Roces Avenue; 1200 Makati, Philippines

Operating according to financial transaction debit - Credit life cycle and

Serve as a 2nd line support for BANKs such as (SocGen and SNS).

ATM support ( analyze and configure & troubleshoot)

Merchant Support ( Analyze, configure & Troubleshoot)

General ledger Parameters admin (delete – update –add Parameters)

CFT (cross file transfer) server monitoring (incoming – outgoing files)

UNIX SFTP

Application support (SIT/UAT/ Production) for Bank portal IST – EFUNDS Apps (https://www.efunds.com)

Work on assigned projects (configuration change tasks, patching maintenance)

Job Failure (Control M)

Chargeback Debit – Credit process

Direct Contact with card vendors (CPS, OBERSTHUR, PAYLINK) or Via CFT.

SQL server R2

Jira Software – reporting UAT issue during the testing Phase.

Active Directory, RDC in Windows Server® 2012 R2

IBM Mainframe Analyst (Base 2000)

Involve in Failover – Failback activities.

Administering SharePoint Sites

Ticketing tools (ServiceNow and Case management system, Jira)

Maintain clear records/ documentations/ reports.

Oncall Support 24/7

Daily reporting to client services manager

Company: STEFANINI PHILIPINES INC

Tel: (02)3105859

Position: IT Service Delivery Technician I

Duration: December 2014 –March 2016

Address: 30th Floor GT Tower International Ayala Avenue, Philippines

Project: EY "ERNST & YOUNG" provides assurance (including financial audit), tax, consulting and advisory services to companies.

Task: Providing L1 technical support to EY employees on following: system and application software, basic network troubleshooting, driver installation, printing, system upgrade, active directory, high priority tickets,

Tools: Service now, remote desktop (team viewer), Lotus notes, SCCM, Symantec endpoint encryption, following knowledge articles.

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