Network Technician Technical Support
Resume:
Fort Worth, TX *****
********@*****.***
RICARDO H. PERLA
PROFESSIONAL SUMMARY
Ambitious Network Technician proud to offer maximal uptimes and optimal network performance. Approaches each repair and maintenance task with deep respect for network users and meticulous attention to detail. Ready to serve as the first line of defense against network downtime and business operations disruptions.
ACCOMPLISHMENTS
In charge of a team of 12 staff members.
SKILLS
Problem-solver, able to multitask, tactful, creative, flexible, well organized, and dependable.
Bilingual, Proficient in both English and Spanish.
Remote Technical Support
Training Junior Team Members
Fiber Testing using different diagnostic tools
WORK HISTORY
NETWORK TECHNICIAN, FIBER OPTICS
07/1997 to CURRENT
Identified and immediately resolve issues with network devices.
Support users by phone or chat with problem resolution and provide thorough walkthrough instructions.
Resolve customers reported issues to satisfaction.
Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtime.
Maintained a thorough understanding of the local area and wide area networking and components.
EDUCATION
Bachelor of Science Computer Information Systems
DeVry University, Irving, TX
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