Postal Mail Resources Internship

Juan Carlos Lockwood

Orlando, FL *****

980-***-**** * ***************@*****.***

PROFESSIONAL EXPERIENCE

March 2022- Marriot Worldwide Vacation Orlando, Florida

Present Night Audit

Processing invoices, transactions, room charges, refunds, etc.

Verifying that all accounts are balanced and supported by documentation.

Responding to guests' needs, requests, and complaints.

Keeping hotel financial records in order.

Nov. 2021 - Nordstrom Orlando, Florida

March 2022 Sales Associates

Greet customers, patrons, and visitors

Approach customers and offer them counsel on products to buy

Provides help with products returns and exchanges

Locate product for customers

Sep. 2017 - Uniqlo Florida

July 2020 Human Resources Coordinator (Remote)

Maintain both hard and digital copies of employees' records

Schedule meetings, interviews, HR events and maintain agendas

Keep up to date with the latest HR trends and best practices

Assist with the recruitment process by identifying candidates, performing reference checks, and issuing employment contracts

Assist with performance management procedures

Nov. 2015- RIU Plaza New York, New York

April 2017 Guest Services/Customer Service/Night Manager

Greet customers, patrons, and visitors

Verify customers method of payment

Support housekeeping and maintenance requests as received

Generate invoices, collect payments, and assist with various needs of guests

Issue room keys and escorts instructions to bellhops

Serves as team lead for colleagues with various issues as they arise

Supervise all department are following the hotel’s guidelines and procedures

Manage the night audit for the next day closing

Resolve guest and hotel’s issues following hotel policy

Sep. 2010 - Crosby Street Hotel New York, New York

Apr. 2014 Room Service/Mini Bar/Butler

Received guest orders via service line

Delivered requests for room service orders

Delivered guest amenities per requests made via service line

Replenished mini-bar and inventoried room for invoicing

Assisted with inbound phone calls via reservations

May 2009 - Millennium Hotel New York, New York

June 2009 Human Resources Internship

Administrative support, including inbound calls, copying, postal mail, reference checks on prospective and current employees

Ensured integrity of confidential employees files

Witnessed grievances processes, employment offers, and terminations

Tracked training records via HRIS: PeopleSoft

EDUCATION

Wood-Tobe Coburn School

A.O.S. Travel and Hospitality, January 2010

Strayer University

B.B.A. Management, Fall 2018

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