Support Representative Customer
Resume:
Jesus Palomares
Technical Support Specialist
Contact
Email:
******************@*****.***
Phone:
Address:
Chicago, IL, 60623
Career Objective
Adaptable professional with 5 years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the role at your company.
Experience
Technical Support Representative
Comcast, Chicago, IL / Mar 2021 - Present
Delivered support for internet service and connectivity-related issues pertaining to operating system, PC and browser configuration.
Used proactive monitoring procedures and tools to identify problem-prevention opportunities.
Troubleshot issues on device-specific problems, network performance and internet connectivity.
Handled customer complaints and escalated issues according to procedures.
Conducted customer service recoveries using technical knowledge and business skills.
Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software.
Internet Field Technician
Comcast, Chicago, IL / Jan 2019 - Feb 2021
Educated customers regarding existing and new services and equipment.
Repaired and maintained telecommunications and network cabling infrastructure.
Configured and set up test equipment to perform required tests on copper media using manufacturer test equipment.
Managed on-site installation, maintenance and testing tasks, properly documenting processes.
Researched hardware or software products to meet technical networking or security needs.
Installed new hardware and software systems and components, ensured integration with existing network systems.
Documented help desk requests and resolutions.
Drove customer satisfaction by investigating complaints, enhancing operating techniques and recommending system improvements.
Performed cable cuts, transfers and load balance cuts to prevent blocking.
Installed, maintained and repaired voice and data communications systems.
Skills
Issue and Resolution Tracking
Customer Support Needs Assessment
Technical Troubleshooting
Help Desk Support
Spanish
Remote Technical Support
Contact this candidate