Customer Service Social Media

KYRELOS RIZK

Evere, WA ***** • 425-***-**** • ********@*****.***

Education

Cascadia College Bothell, WA

Associate, Business Information Systems Expected Grad. 06, 2023 Mariner Highschool Evere, WA

Highschool Diploma, Business 06/2021

Work Experience

King Tut Mediterranean Restaurant Sea le, WA

Product Management October 2020 - Present

● Increased social media using digital marketing presence by designing and presenting new social media campaigns after gathering business goals and identifying relevant platforms appropriate to each product

● Used risk analysis analyzing financial statements to determine negative implications gauge levels of financial risk when investing in new marketing strategies

● Utilized excel sheets to create financial reports to record income and expenses, enter sales data, and track budgeting.

● Guiding guests dining experience with selective suggestions to fit needs and interests to increase profits Part of running my family business for both strategic planning and day to day operations.

● Increased restaurant profits by 33% by upselling dishes and hosting low-scale events for large parties. JCPenney Lynnwood, WA

JCPenney Associate November 2019 - January 2020

● Provided in-depth knowledge about stock and retail products to inform customers and fulfill their needs to the best ability

● Assisted in pricing and merchandise stocking.

● Assisted customers with product questions and provided quality customer service

● Increased credit card sale profits by 20% through sales and marketing

● Liaised with managerial staff and presenting findings and recommendations Edmonds Community Bookstore Edmonds, WA

Cashier October 2019 - December 2019

● Provided aid and answers about online and in-store merchandise

● Assisted management in handling customer complaints and participated in high-level strategy development

● Supported supply management by pu ing orders in with manufacturers while also maintaining and recording inventory

● Other responsibilities included pricing books, answering the phone, and restocking the shelves with merchandise Skills

● Marketing: Product Development Data Analytics

● Sales: Customer Relationship Management Negotiation

● Leadership: Training & Development Creative Problem-Solving

● Technical: Detail-Oriented Public Speaking Interest in Financial Systems Microsoft Office/Excel

● Languages: English Arabic French

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