Customer Service Call Center

ELIESHA D. MERRIAM

** ***** **. ********, ** ****0

207-***-**** **********.**@*****.***

PROFESSIONAL PROFILE

Business Administration Graduate with related experience in Business and Healthcare. A Highly Motivated and Dependable Business Professional who provides top-quality customer service and administrative support. Seeking a career opportunity where skills, experience and education may be utilized and grown. SKILLS QUALIFICATIONS KNOWLEDGE

MS Office Suite Google Workspace

Strong Administration Skills

Word Processing/Presentation Skills

Small Business Management Experience

Exceptional Customer Service Skills

Experienced in Call Center Sales & Marketing

Excellent Time Management & Organizational Skills

Strong Multi-tasking Abilities

EXPERIENCE

SMALL BUSINESS CO-OWNER 10/20/2014 - CURRENT

SWEET LEAF INFUSIONS – HARTFORD, ME

Meet with clients and manage accounts. Negotiate and coordinate contracts with clientele.

Schedule client visits, manage schedule and facilitate services to ensure excellent customer service.

Manage financials, budgets and plans.

Monitor inventory of supplies to ensure adequate coverage needed. COOK/CASHIER 11/2011 - CURRENT

BEAR POND VARIETY AND DINER – TURNER, ME

Prepared food according to established recipes and procedures. Ensured quality and compliance.

Received deliveries of food and beverage supplies, restocked supplies in storage areas.

Operated cash registers and POS systems to process customer orders. DAY CARE – HARTFORD, ME 11/2011 – 08/2019

PERSONAL DAY CARE

Directed and executed daily operations and activities of in-home daycare center in order to provide age appropriate instruction and care for children.

Conferred with parents regarding facility activities, policies and enrollment procedures.

Reviewed and approved menu plans and food purchases.

Maintained business records and activities of business. ALLSTATE MOTOR CLUB – LEWISTON, ME 06/2008 – 11/2011 SPECIALTY CUSTOMER SERVCE REPRESENTATIVE

Responded to a high volume of emergency road service requests. Gathered information and provided soltuions to get members back on the road.

Analyzed member accounts to determine additional products and services. EDUCATION CERTIFICATIONS LICENSURE

Associate of Science Degree – Business Administration 09/2022 MILLER MOTTE COLLEGE – ONLINE

DSP Certification - Current

CRMA - Current

SUPPORT SOLUTIONS INC.

PSS Certification - Current

PCA Certification - Current

HELPING HANDS

MHRT – P - Current

MARY MEETING BEHAVIORAL HEALTH ASSOC.

Substitute Teaching License - Current

BUCKFIELD HS

Contact this candidate