Covington, Ky *****
*********@*****.***
Virginia Madison
SKILLS
Customer service
Excellent communication skills and attention to details
Strong organizational skills
Able to adapt to change
Able to meet deadlines
Able to multi-tasking in a fast-paced environment
EXPERIENCE
Kroger, Independence,Ky — Customer Service representative
September 2018 - PRESENT
3 years of customer service experience
Dealing with customer payments through card and cash
Processing bills and entering information in the system
Communicating and coordinating with associates as necessary.
Responding promptly to customer inquiries
Keeping and filing records of customer interactions, transactions, and complaints
Communicating with customers through various channels
EDUCATION
Scott High School, Taylor Mill KY
August 2016 - June 2020