Service Representative Workers Compensation

LESLIE WURDINGER

***** *. ********* **. • MOLALLA, OR. 97038

PHONE: 503-***-****

EMAIL: ***************@*****.***

OBJECTIVE

Looking for a position that will allow me to use my skills as an experienced Customer Service Representative, Human Resources, Administrative Assistant, and Workers Compensation Claims Adjuster with over 13 Years’ Experience.

SKILLS & ABILITIES

13 Years of experience in handling Medical Only Workers Compensation Claims in a large volume of over 400+ claims for Oregon and Washington, able to answer a high volume of incoming calls, works well in a high paced environment, detailed oriented, proficient in Word, Excel, MS Office, & Outlook, Oregon Workers Compensation Claims Examiner Certified since November 2009 in the State of Oregon, Receptionist Skills, & a Proactive Team Player

COMMUNICATION

I have been in the Workers Compensation Claims business for 13 Years and have worked my up from the Receptionist to a Claims Assistant to my current Position as a Medical Only Claims Adjuster. I have an Excellent Reputation with my Clients, Claimants and Vendors. I am a Team Player and always want to learn more. I have worked in numerous fields as a Customer Service Representative requiring answering up to a 150 Line Switchboard, owning my own pizza parlor that included hiring, termination of employment, inventory counts, a/p & a/r, payroll and numerous other job functions. I am very Detailed Oriented, love a Fast Paced Environment and am always willing to help where needed. EXPERIENCE

November 2006 – September 2019 - Gallagher Bassett Portland, OR.

Medical Only Claims Supervisor -Workers Compensation

■ Manged and trained a MO Team of 4-6 employees

■ Process Medical Only Claims from initial Set Up to Completion or Transfer of Claim

■ Timely Compensability Determination

■ Work Closely with Clients and Claimants

■ Answer High Volume of Phone Calls and Respond to a High Volume of Emails

■ Monitor a caseload of 400+ Claims at one time

■ Trained numerous incoming employees for the Medical Only Team, Claims Assistant and Receptionist Positions

■ Pay Provider and Vendor Bills

■ Schedule IME’s, chiropractic, physical therapy, MRI’s, and other procedures

■ Calculate Time Loss Payments in Oregon and Washington

■ Oregon Workers Compensation Certified

September 1999 - September 2005 - Metrofueling/Pacific Pride Wilsonville, OR

Customer Service Department Assistant Manager

● Answered Incoming Calls to the Customer Service

Department

● Resolved Customer Complaints

● Assisted Customer Service Manager in Client Bids, Pricing, and Billing

● Played a key role in setting up and launching the company’s website and monitored the site daily while adding updates and answering FAQ’s.

● Assisted in the Oregon State Fire Marshal Yearly Audits

● Dispatched Fuel Station problems to Technicians

● Reset Pumps for Locations

● Backup Receptionist

December 2010 – January 2012 -Molalla Mainstreet Pizzeria Molalla, OR.

Owner

2

■ Managed a Crew of Employees of 12-15

■ Interviewed, Hired and Managed all Employees

■ Paid all Bills and Invoices for Product

■ Ordered Food and Alcohol for restaurant

■ Monitored Inventory

■ Paid all Employee Payroll

■ Managed all A/R and A/P for business

■ Took over the Phone Orders

EDUCATION

September 2008 – May 2010 University of Phoenix-Oregon Campus Portland, OR.

Business Management

September 1993 – May 1997 Molalla High School Molalla, OR. High School Diploma

General Studies

3

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