Customer Service Support
Resume:
Scott McGary
Email: aduoy0@r.postjobfree.com
SUMMARY OF EXPERTISE
Senior Customer Service/Field Service Engineer professional with experience in Installation/Maintenance and Repair of automated, electro-mechanical and Diagnostical equipment in the Medical Industry including Service Calls and PM’s. Direct interaction with the Customer.
PROFESSIONAL EXPERIENCE
Field Service Engineer/Sub Contractor 09/2021 - Present
Dynex
Home based customer-facing role that works out of my home. I represent the Face of Dynex with direct on Integrated diagnostic systems at customer sites with minimal supervision. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. Maintains parts/tool inventory including shipping parts back. Fill out and submit expense reports using Concur and make my own travel plans. Report to the Director of Field Service.
Customer Service Engineer 02/2019 - 05/2021 Siemens
Home based role that demonstrated skill in performing PM’s, service calls and other duties at the customer sites on Integrated Chemistry Diagnostic Analyzers at customer sites with minimal supervision. Established and maintained proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. Followed all COVID-19 safety procedures at all sites. Maintained parts/tool inventory and company vehicle. Filled out expense reports, made travel plans. Reported to the Regional
Field Service Engineer 01/2016 – 11/2018
Thermofisher Scientific
Rockv Mountain Territory FSE responsible for customer support activities with a focus on preventative and corrective maintenance of Microtomes, Cryostats, Tissue Processors, Embedders, Autostainers Cassette Labelers in hospitals, labs and clinics. Troubleshot processes to diagnose and resolve technical issues on a variety of electromechanical instruments. Ability to manage service call scheduling, pans inventory and administrative responsibilities. Additional responsibilities included: customer relationship management, written documentation of service activities, and effective interaction and communication with internal technical support personnel. Maintained vehicle pans inventory, supplies and tools on a monthly basis.
Field Service Technician 01/2007 – 05/2013
Scheidt & Bachmann
Installed and provided maintenance on 6 0+ Valley Metro ticket machines located on Phoenix Metro buses as well as 100+ Ticket Vending Machi1B. Company representative for the installation/upkeep on 120+ ticket machines on the Valley Metro Light Rail System. Provided 2nd level maintenance on TVM's when requested by clients.Removed, replaced and repaired fare-box modules, PC's and other electro-mechanical components on ticket machines. Scheduled and performed preventative maintenance on all equipment under my responsibility
EDUCATION & CERTIFICATIONS
Associates Degree, Aircraft Maintenance Technology US Air Force - 1990
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