Front Desk Customer Service
Resume:
Renee Snook
https://www.linkedin.com/in/reneesnook
*****.*******@*****.***
Dallas, Tx
75287
EDUCATION
Fall 2020 to Fall 2022
MS in Merchandising
University of North Texas
Denton, TX
Fall 2009 to Spring 2013
BS in Fashion Merchandising
Business Foundations Minor
University of North Texas
Denton, TX
RELATED SKILLS
Leadership, Passion for learning, Proficient Communication, Customer Service, Problem Solving, Detail Oriented, Scheduling, Phone/Email Etiquette, Data Management, High Initiative, Self-Starter, Critical Thinker, Training Proficiency, Hiring and Talent Recruiting training, Continued Education and Skill Development;
OTHER WORK EXPERIENCE
Tommy Hilfiger: associate; 2005-2007
Michael Kors: associate; 2007-2009
Men’s Wearhouse: associate; 2009-2011
White House Black Market: Visual Merchandising Manager; 2011 – 2012
Ritz Group: Internship; 2012-2013
John Hunter & Assoc.: Account Manager; 2014
Kelli’s Gift Shop Suppliers: Executive Assistant; 2014
Woot! Amazon: Site Merchandiser; 2014-2015
TriDigital IT Marketing: Sr. Copywriter; 2015 – 2016
WORK EXPERIENCE
June 2021 – Current
DOUBLE TREE BY HILTON
Front Desk Supervisor
Effectively assists management in detailed, comprehensive training of new hires on hotel procedures and policies, service excellence best practices, and conflict resolution
Attention to detail to increase cross-departmental efficency
Provides high-quality customer service
Assumes a leadership-style attitude to support numerous guests and departments
Quickly and effectively diffuses high conflict situations
Proven ability to work calmly and effectiively in face-paced, high stress situations
August 2020 – August 2022
SALLY BEAUTY HOLDINGS, INC
Master Data Management Specialist
Attention to detail to ensure data accuracy
Demonstrated initiative in training team members on new processes, learn new skills and concepts, and take on special projects and tasks
Leadership in cross-functional and cross departmental training on internal processes in order to promote increased data integrety.
Proficient communication skills between internal partners within the merchandising department to insure deadlines are met while building strong positive relationships with numerous cross-organizational teams
Developed colleagues from cross-departmental teams, leading to their promotions
Independently seeked out continuing skill development courses to drive a passion for learning
May 2019 – June 2021
RESIDENCE INN BY MARRIOTT
Front Desk Agent
Consistantly trained multiple new hire associates and supervisors on processes, proceedures, and effective customer service
Displayed willingness to learn a new industry quickly and effectively
High-level problem solving skills to resolve guest requests and concerns
Strong communication skills with hotel staff on the status of guest rooms and completing guest follow-up
Maintained an organized, clean, and neat front desk area
Defused dangerous situations and resolved dissatisfied guest issues safely, calmly, and effectively
Created an uplifting and accommodating environment for a positive guest experience
Nov 2016 – May 2019
LUCKY BRAND JEANS
Visual Merchandising Manager
Attended training workshops to broaden role within the store including talent recruiting and hiring responsibilities
Implemented merchandise changes within the store, including the build-up, tear-down, and placement of store merchandise fixtures
Effectively trained staff on new company systems throughout the store
Educated self and others on brand identity and merchandise knowledge
Cross-trained and managed a team of sales associates to achieve daily, weekly, and monthly sales goals
Managed daily operations during management turnover
June 2016 – June 2020
NEIMAN MARCUS GROUP
Photoshoot Coordinator - LC Ready to Wear Division
Successfully transitioned to multiple areas of coordination, taking on increasingly higher sample volumes and workload
Trained multiple new hires on organizational systems and procedures leading to their promotion to other areas of the organization
Developed and maintained strong relationships with cross functional teams within the organization
Demonstrated initiative by volunteering to host multiple tours and training sessions for new and existing Coordinators across multiple cross departmental teams
Demonstrated strong leadership abilities by assisting numerous teams to continue operations smoothly and efficently during a period of relocation due to a natural disaster severely effecting the office, including set up and tear down of temporary operation lodging
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