Data Entry Service Representative
Resume:
Objective I would like to continue my career with a company that will utilize my management, supervision and administrative skills to benefit mutual growth and success.
Education
****-**** *******ew Texas High school Diploma
Chase teller training
Albertsons/assistant manager received (PIC) person in charge training certification.
Experience 1995-1999 Chase Bank lead teller in the Dallas location
Heavy cash handling
Research, update and maintenance of customer accounts.
Balancing my safe plus the bank safe.
Met quotas on new product lines and kept up to date on changes with strategic tactics.
2001-2006 Albertsons Grocery Cedar Hill Store
Service Supervisor. 208-***-****
I was PIC which appointed full responsibility of entire store as active store manager.
Overseeing and delegating duties to checkers and other personnel.
Resolving errors and attending customer issues.
Balance store safe and data entry
Planned work schedule
2007-2014 Bank of America of Addison
Telephone sales Associate I
oSales servicing credit card accounts, cross selling other products and balance transfers
Card collections I
oSecuring payment and setting up repayment plans
Mortgage Specialists I
oAnticipate and identify concerns/issues; asking relevant questions to analyze all aspects of an issue.
oDiscuss and debate risk issues openly.
oPlacing customer on appropriate plan or program in order to serve the customer needs while protecting the company.
HFI collector 2nd Lien collections
oPutting customer on place that suits there situation.
Foreclosure Referral Review
oA final review to manage risk in order to serve the financial needs of the customer/clients and protect the company.
oGather facts and data, escalate issues that demonstrate risk.
oUsed AS400, LAMP and many other necessary systems.
2016- 2017 Bank of America of Fort Worth
Bilingual Customer Service representative
oSales
oManage customer accounts
oAmong many duties similar to Bank of America of Addison
Reference Silvia Romero 972-***-****
Sarah Palmer 817-***-****
Linda Torres 469-***-****
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