Summary

Program Manager having extensive experience in managing complex Programs and Projects with multiple stakeholders, my skills include:

Oracle Fusion P2P ERP, SAP ARIBA ERP (Sourcing & B&I) Icertis (Procurement Modules), Contract Lifecyle Management & CRM Tools

Software Delivery Life Cycle Agile, SCRUM & Waterfall methodology, Jira and Azure Dev Ops Project management

Excellent communication, collaboration, and interpersonal skills

Change Management

Stakeholder Management

Managed Project Financials Budgets, approvals, and invoicing

Managed offshore / Onshore teams

Policy and Procedure Improvements

Operations Experience (Procurement ERP, Banking & Finance)

Front End Business User Experience -SAP ARIBA

Experience of working in segments of Finance, Healthcare and Energy-Oil and Natural Gas

Experience

Wipro Technologies, Program Manager -Contract Life Cycle Management, Project Management 05/2022 to present date

Expertise in disciplined program/project management, governance, execution, and delivery, with strong focus on Client success, risk management, financial transparency, and overall system reliability. Highly experienced with a broad array of IT and Business initiated projects in Banking, Procurement Finance and Pharmaceutical industries.

Excellent collaboration skills, managed programs with cross-functional teams, technical teams and business users to fulfill both strategic, compliance, and operational needs working in various time zones.

Financial and schedule performance reporting

Experience managing end-to-end IT business processes, enterprise level and also customized solutioning at Integration levels.

Fluency of working in phase wise approach of projects, running the rhythm of the business - Initiation, Discovery, Plan and Analyze, Model -Design, Build, SIT, UAT, Environment Demo for each iteration and approvals, Cut over Launch -Deploy, Monitoring and control. With Governance cadence at each phase.

Generated Projects, plans and activity task on Jira and Azure Dev Ops. Assign activity and track

Experience of work over multiple Contract types – Master Service Agreements, NDAs, Statement of Work SOW, Pricing Schedules, also Parent and Child agreements, their primary and secondary owners.

Contract Attributes, clauses, and templates -own paper and third party paper. Also experience of work in redlining the contracts.

Managed project Scope, timeline, requirements, Cost and Budgets, Stakeholder and their approvals, resource allocation, Program Plan - and its updates, Functional Design documents, Phase wise Approvals and Sign off (Go / No Go), Cost invoicing, Risk reporting, Dependency / challenge management, Phase wise status report and Generation of Target metrics in agreement with Business and Tracking for successful metric completion, associated approvals and updates to the plan and documents.

Change request -CR managements and updation.

Understanding the current vs to be process and suggesting solutions for risk and challenges raised.

Effective design, plan for integration and managing dependencies

Tracking for successful metric completion, updates to the plan and documents. Managing project Budgets, metric-based performance tracking and approvals for completion and invoicing for phase wise delivery.

Lead cross-organization project teams towards targeted and scheduled outcomes. Manage Migrations, interface, ER enhancement and delivery process.

Currently working on Contracts lifecycle management – Transition of CLM ERP from SAP ARIBA, S4 HANA to Icertis.

Also worked on transition of ERP from Icertis to SAP ARIBA and Oracle EBS.

Managed end to end production activities including schedule creation, ticket & task management, Daily and weekly status reports, change management – schedule, trainings, communications, and risk issue management. Oversee team capacity and recommend prioritization with stakeholders.

Understanding the current vs to be process and suggesting solutions for risk and challenges raised.

Effective design, plan for integration and managing dependencies

Managing and collaborating for the Program Activities - Creation and Management of Solution Design and Interface Mapping Plan, BRD creation and Sign off, Allocation of team for build and development, resource availability, SIT-Integration testing, UAT, Cut over and Go-Live. Business Go live and Hypercare – post hyper care support to the Business users.

HSBC 08/2010 – 11/2018

•Worked as an Associate Business Analyst-Program Management with HSBC Technologies and managed USD +100Mn budget portfolio with USD 150Mn risk global project to transition legacy SAP ARIBA P2P ERP to Oracle Cloud based Fusion. Served as a liaison between technical teams and business users to fulfill program requirements. Also worked on Scrum Programs. Generated and simplified project requirements and delivered results successfully.

•Managed stakeholders in multiple countries & time zones who were working remotely or in hybrid environment.

•Simplified SAP ARIBA user access management project by enhancing controls in existing systems. Restricted operating and financial risk of USD 50Mn for raising invoices in foreign currencies for the supplier registered with HSBC globally (eg: XEROX in UK and US). Worked on Scrum and managed the team as a Scrum Master for Sprint Planning, Daily scrum, Sprint review and retrospective for this program.

•Launched system configuration for Oracle ERP of 85+ countries & 120+ business entities for Alpha Testing and supported the development team.

•Oracle ERP - Created Chart of accounts structure (Co, LOB, Natural Accounts, Cost center, Inter Co reporting).

•Contracts Management – Worked on creation and Contracts renewal, system updates. Generated Projects, Managed budgets, highlighted risk for projects exceeding budgets.

•Worked on Maintenance of SAP ARIBA ERP- change request and enhancements as per policy for Business Users. Proactively raised, resolved issues, mitigated timeline delay.

•Have experience of being a Front end business user and Procurement PO / Invoice operations and Business Analyst for IT projects for SAP ARIBA

•Organized new user training and prioritized countries with high Processing volumes to meet established timeframes for end user Testing.

•Successfully implemented Policy changes (USD 20Mn) aligned currency reports based on the cost center to explore opportunities.

•Implemented set up of Enterprise Reporting Structure of COA -Value sets. General Ledger implementations – Cross Validation Rules, Calendar, Currency and Accounting Method set up.

•FSM- Security Role based access controls- Defined roles for new users and created and assigned data access. Also assigned rule sets for role provisioning (auto provisioning).

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•Global MI & Reporting Change Management Program HSBC Procurement-

•Constructed standardized digital reporting solution to optimize $5Mn+ global P2P portfolio.

•Built and analyzed management reporting to monitor KPIs, risks, mitigants and opportunities for improvement

•Was a team manager with 4 direct reports. We re-engineered executive dashboards and reduced latency issues by 33% and provided 4 FTE saves (Six sigma project) by using SIPOC process for 80+ legal units and their 165 regional teams.

•Team lead for reporting performance - SAP ARIBA and Oracle EBS for PO based invoices and non-PO based invoices, Catalogue and non-Catalogue items, Image based invoices, Vendor KYC and Contracts, inactive vendor activation, General Ledgers, Corporate cards, Cash Advance and Employee reimbursements

•Quality manager for duplicate invoice reconciliations – risk detection, mitigation and reporting.

•Consistently met Dashboards SLAs for reporting KPIs.

•Created training tools online for the Business users and Ops team. Reduced the knowledge training time leading to 1.5 FTE saves and 40% increase in Production availability (Yellow Belt Project).

•Hired 2 team members and promoted 3 team members from a team of 4.

•HSBC Bank, Corporate Relationship Mgmt. Program –

•Influenced leadership teams on process and policy improvements for AQB Chargeback program. Outlined & drove decisions on project strategy & approach impacting +1Mn corporate relations and amounting to +10 Million USD.

•Streamlined the client onboarding KYC documentation process by coordinating with compliance teams and aligning process to regulatory requirements. This also helped to reduce 30% processing delays and assisted teams to receive satisfactory audit ratings. With reduced TAT we empaneled 150% more new clients

•Documented and maintained detailed SOPs for all processes

•Conducted onboarding for 150 new joiners in one session and 250 workshops for 100K corporate clients in one year.

•Effectively managed HSBC CEP relationship Program as the designated point contact for all client CFOs and CEOs.

•Managed Supplier performance basis their KPI, Supplier Audit (Monthly/ Quarterly Risk & Control Assessment, TPSA third party security assessment), managed financials (invoice payments, budgets, resources billed, Contracts renewal, etc).

•Managed Third Party Suppliers providing Tele Marketing & Site Marketing Campaigns for 2Mn clients in 4 different cities for HSBC

Assistant Manager, Project Lead, HDFC BANK LTD Oct 2008 – Aug 2010

In-charge of Zonal Demat Hub. Program to set up a centralized ops unit, generate KPI, resource management, stakeholder management, scale the units catered from 9 to 100+ in a span of 6 months.

Citigroup India, Senior Associate

Jul 2005 – Sep 2008 - Managed Retail Banking operations for Citibank.

Education

Kurukshetra University Bachelor of Commerce 2002 – 2005, B.com with Computer Applications,

Symbiosis PGDBA Finance (MBA)

ICAI PEE II- CA Inter

Awards

Service Recognition Award – HSBC Technologies -GLT

Best Team of the Month Award (Team Manager), Star of the CoE’, ‘Special Recognition Star Nite’ and ‘Star of the Month’ - HSBC AP

REV UP Performance Awards & Star of the Month Client Mgmt – HSBC Bank

TOP CAT performance recognition HDFC Bank

Star of the Quarter -Citigroup for exceptional performance.

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