Cristine Brenes

aduoua@r.postjobfree.com 305-***-****

Credit and Collections l Team/Crew Management Client Servicing

OBJECTIVE: To obtain a position within your organization which will allow me to showcase my expertise and add value to your brand through demonstrating my leadership and organizational skills.

PROFESSIONAL EXPERIENCE

Island Painting & Waterproofing Inc Tampa, FL 2021 – Present Office Admin

• Review incoming proposals and open up physical and electronic files

• Supporting executives and coordinating schedules, answering phones for clients and employees questions

• Review documentation to ensure legal standards are met prior to contracts being signed

Keller Williams/ Coldwell Banker/ eXp Realty LLC Tampa, FL 2012 – Present Realtor

• Review properties with potential buyers and sellers

• Analyze market information for presentation of best options to client

• Review documentation to ensure legal standards are met prior to purchase/sale

Macys Inc. Customer Credit Services, Clearwater, FL 2010 – 2022 Credit Analyst/Collector/Reserve Customer Ambassador

• Review and reconsider accounts for payment arrangement options

• Audit negative historical credit bureau reporting to ensure corrections were in compliance with regulatory mandates • Deliver and implement process improvement ideas to credit operations procedures

• Co-author and document business requirements and functional solutions to system change

T Mobile, Miami, FL 1998 – 2009 Customer Service Team Lead - Supervised staff of 20

• Coordinated support services to meet Operational / Quality / Customer Service Goals

• Managed Project Work Plans

• Supervised call center staff of 20 customer service reps

• Provided Leadership for staff by creating a collaborative and innovative results-orientated environment

American Airlines Miami, FL 1991 – 1998 Crew Chief - Supervised staff of 4

• Supervised day to day operations for local operational staff

• Implemented operational procedures to ensure quality and compliance to FSA TSA International Customs regulations

• Effectively reviewed performance goals and customer service delivery for team

• Monitored, evaluated, and reported effectiveness of employees training programs and job related courses

EDUCATION

Sacred Heart University, Santurce PR 1995

BA Communications

COMMUNITY INVOLVEMENT

Girl Scouts of West Central Florida, Tampa, FL

2015 - 2018