AMARILIS CASIANO-FLOYD

**** ****** **** *** **, COLUMBUS, GA, 31907

(910) 922- 1075

aduou7@r.postjobfree.com

Hardworking and motivated individual who is looking for duties within my strengths of HR duties from the U.S. Army duties. Highly motivated with more than 2 years of experience and achievements including [high ranked in my PT scores]. Actively seeks additional responsibilities and resolves problems quickly and efficiently in HR. I am a team player, dynamic leader, and a motivator.

Experience

DECEMBER 2021 TO PRESENT

US Army Officer, 1-347th Regt - Fort Gillem, GA

Organized and led a 2-day staff orientation and training to promote collaboration.

Work in a highly secure environment with top secret clearance to work on highly secured computers and other forms of communications.

Maintain officer and enlisted personnel records and processing personnel actions concerning soldiers and their families.

Process personal documents, record updates filing personal strength management documents, and presenting awards.

Collaborate and coordinate with management on workload activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.

Evaluate staffing, disputes, and administering disciplinary procedures.

Attending staff meetings by request in the facilities within the department location.

Maintaining files of each service member with their health, family care plan, and other confidential information of a platoon size of 40 soldier.

August 2021 to Present

CLINICAL PHARMACY, HUMANA, COLUMBUS, GA

Oversees 40-75 cases for medication therapy, strategy on comprehensive medication reviews, and prescription drug optimization in cases where patients are taking medications. Drives health awareness with patients through Rx Education and targeted quarterly campaigns. Places outbound calls to confirm patients are taking drugs and provides counseling to about 75 members a day.

Addresses questions related to specific assigned area and assists with medication research. Triages calls that require consultation with a pharmacist. Makes outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists.

Responsible for researching and updating clarifications and denials on patient profiles up to 10 medications at a time. Also, responsible for making or taking phones calls and sending via fax to and from providers and patients as well as the pharmacy.

Send fax copy to provider’s office of PA’s

JANUARY 2019 TO DECEMBER 2021

PLATOON LEADER, QUARTERMASTER ARMY, 803RD - OPELIKA, AL

Directed and managed the activities of a 35-member team engaged in receiving, storing, testing, and shipping supplies worth over $25 million worldwide.

Served as the accountability officer for $5 million worth of equipment.

Regularly supervised and accounted for more than 50 personnel.

Volunteered for several blood drives in the city of Columbus, GA.

Logistics planner handles the detailed planning, coordination, and operation of a complex organization that involves a large amount of personnel, equipment, supplies, locations, or facilities.

AUGUST 2019 TO SEPTEMBER 2021

SALES SUPPORT, VICTORIA SECRET – COLUMBUS, GA

Respond to emails, chats, SMS and all reasonable social media interactions.

Respond to customer inquiries with knowledgeable, well thought out answers.

Maintain up-to-date knowledge of our products, services, and promotions. Collaborate with your team members and help one another learn and grow.

AUGUST 2017 TO SEPTEMBER 2020

TECHNICAL SUPPORT, APPLE – COLUMBUS, GA

Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction for Tier 1 advisers with iOS and Mac. While meeting the Apple’s standards of compliance.

Detail oriented career with assisting customers and leaving the customer happy with some path to resolution with the call.

Taking on 60-70 technical support calls with iPhones, iPads, Mac books, and iTunes

Transfer callers to appropriate department

Skills

Security Clearance, Attention to Detail, Critical Thinking, Excellent Leader, Data Management, Risk Assessment, Quick Learner, Time Management, Excellent Communication Skills, Operations Management, Project Management, Adapts Easily to New Environments, Communications, Intelligence gathering, Team building, MS Office

Education

DECEMBER 2021

Bachelor in Criminal Justice/Columbus State University, Columbus, GA

DECEMBER 2021

Associates in Military Science/Columbus State University, Columbus, GA

DECEMBER 2019

Associates in General Education/Fayetteville Technical Community, Fayetteville, NC

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