Data Entry Administrative Assistant

Chioma Kingsley

Charlotte, NC 704-***-****

Summary

10+ years of healthcare positions

4+ years of administrative positions

Technical Acumen

MS Office Suites, ADL, Quality Reporting, Attention to Details, Healthcare Terminologies, Verbal and Written Communications, Compliance, Problem-Solving, Organizational Skill, Customer Service, Data Entry, Collaboration, Computer Literacy

Education

Associate of Arts in Liberal Studies

Central Piedmont Community College - Charlotte, NC

Professional Experience

Wells Fargo – Remote February 2021 – October 2022

Escalation Representative

Ensure identified risks and problems are clearly documented

Gathered, reviewed, and analyzed files to determine if it is in line with business requirements

Exhibiting business knowledge by understanding policies and having experience in the origination

Research and analyzes the decisions of actions taken

Determines appropriate course of remedial actions when researching product information

Extract data from different systems, transform it into a report and upload into a specified data warehouse

Atrium Health – Charlotte, NC September 2020 – February 2021 Certified Nursing Assistant

Provided supportive care to patients

Maintained a clean, safe, and quiet environment in support patient comfort

Spearheaded new and improved schedule for changing bed sheets that cut laundry time in half

Allow patients to express individuality by keeping them involved in decisions about their clothing, hair, and other personal care

Knowledge of HIPAA and OSHA regulations

Southminster – Charlotte NC August 2019 – September 2020

Certified Nursing Assistant

Assist nursing home residents with their daily activities, including bathing, dressing, and eating

Established personalized bedtime routines for 30+ residents

Spearheaded new and improved schedule for changing bed sheets that cut laundry time in half

Allow patients to express individuality by keeping them involved in decisions about their clothing, hair, and other personal care

Abundant Life Inc. – Charlotte, NC August 2018 – March 2020

Administrative Assistant

Generated reports and revised data for outlined correspondence as needed

Track the project from initiation to completion

Converted files to and from each other

Operated various office equipment

Extracted, compiled, and analyzed department policies and procedures

The Pavilion Healthcare Center – Charlotte NC July 2017 – August 2018

Certified Nursing Assistant

Assist nursing home residents with their daily activities, including bathing, dressing, and eating

Established personalized bedtime routines for the residents

Spearheaded new and improved schedule for changing bed sheets that cut laundry time in half

Allow patients to express individuality by keeping them involved in decisions about their clothing, hair, and other personal care

Skyland Care Center – Sylva, NC February – December 2016

Compliance Associate

Performed research, tracking, analyzing, and evaluating local policy issues and regulatory requirements as well as deviations from those requirements

Assisted in revision, preparation, and distribution of 100% of compliance report on a regular basis to keep the team informed of operation and progress of corporate compliance efforts

Assisted in company development of training materials and new programs monthly

National Multiple Sclerosis Society – Greater Carolinas Chapter May – July 2016

Public relations intern

Ensured clear and open communications on policies and procedures and other quality indicators related to continuous quality improvement

Provided support and assistance to the public relations department in developing goals and objectives for department quality improvements

Coordinated with social media, public relations, and other teams to execute 100% of product introductions as well as drafting and editing press release information

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