Data Entry Machine Operator

Highland Park, MI - Ph. 313-***-**** – Email: ****************@*****.***

Robert C. Taylor

Objective

Support the development and implementation of quality standards and product quality plans as part of general assembly to assure products will meet expectations of our target customers

Experience

Magna Seating

June 2020-2022

Machine Operator

Responsible to produce quality product that will enable the delivery of defect-free competitive products on time, to both external and internal customers.

Senior hoist operator in charge the front of the line placing seats on the line timely, correctly, and efficiently

Monitronics

Dec 2015- 2020

Account Manager

Acting as a liaison between the client and departments within the company to convey information, ensure understanding, and make certain everything gets done in an accurate, timely manner

Making the client aware of other services and actions that may lead to greater success

Monitoring the client’s budget, explaining costs, and negotiating new terms if necessary

Keeping up on trends, changes, and competitor actions that might affect their client

Providing progress reports to clients and upper management

Quicken Loans

Jan 2014 – July 2015

Project Coordinator

Manage account escalations for all Brand Partners, Preferred Customers, and Retail Customers

Coordinate membership projects and communicate information to the sales department and executives to ensure projects are running on set time lines

Attend weekly meetings to discuss current trends, quality, upcoming events, project planning, and current project status

Reviewing applications and membership documents to ensure all signatures and required fields are filled in.

Track project and run weekly/monthly reports via Smart Sheets and MS Excel

Research and track accounts to ensure there are no compliance issues

Nov 2011 – Dec 2013

Green Path Debt Solution

Detroit, MI

Customer Account Agent

Initiated catastrophe claims for both home and auto, in a call center/office environment.

Assisted English and Spanish speaking callers with claim inquires, deductibles, and quotes, through both Phone and email

Updated customer information in Enterprise Claims System.

Escalated claim to department assigned for action, or procedure

July 2008 – Sep 2011

Internal Revenue Services

Southfield, MI

Revenue Agent II

Data entry for both English and Spanish accounts.

Researching accounts for delinquent, or past due balances, Enforcement actions, and required documents.

Made sound financial decisions regarding credits, rate reductions, pay offs, contract extensions, account receivables, account payables, discount service jobs, etc.

Trained new employees in the various systems such as CAMS I & II.

Experience with Microsoft word, Excel, and Outlook.

Educated customers on policies, procedures, enforcement, modification processes and general information

Education

2004-2007

Oakland County Community College

Associates in Applied Science & Technology

Southfield, MI

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