Customer Service Office Manager
Resume:
Susan Quates
Melbourne, FL *****
**********@*******.***
Authorized to work in the US for any employer
Work Experience
Office Manager
Fairway Management - Melbourne, FL
January 2022 to July 2022
This job will end on 7/31 because there will be a change in management companies. Duties: Sent out statements of rent due, took payments and entered in Quick Books, made deposits, attended board meetings and transcribed minutes, produced monthly newsletter and calendar, drafted board agenda, and handled complaints.
Maintenance Coordinator
Real Property Management - Melbourne, FL
February 2018 to June 2021
Issue work orders; contact potential vendors; communicate with owners and tenants; follow up on open work orders or other issues; work closely with vendors to establish good relationships that benefit RPM, the owners and tenants; handle HOA violations; get estimates and send to owners for approval; go out to properties and perform assessments of the condition of the rental property every 6 months. Property Management program App Folio.
• Lost job when father passed and had to go to Colorado. Temporary Employee
Spherion
October 2017 to January 2018
temp agency doing various temp assignments while I looked for job in property management. Construction Liaison
Trinity Towers East - Melbourne, FL
November 2016 to August 2017
Liaison between construction and residents; handle complaints; supervise 2 to 10 temporary workers; in charge of the moving process between floors; attend weekly construction meetings; send messages via telephone system; work with construction contractors; some Yardi experience. Resident Service Manager
Heather Gardens Association - Aurora, CO
February 2012 to April 2014
Liaison between management and residents, implement work orders from creation to follow up; answer resident questions and handle complaints; meet with individual residents to resolve issues; invoice work orders; process overtime work orders; manage the RV lot; process Architectural Control Applications; process charge outs to other departments; batch checks for deposit; enter payments into Jenark system; update forms and procedure memorandums; work with all levels of employees and supervisors; consult with security regarding covenant violations; coordinate and attend yearly board and supervisor walk around; work with and attend meetings with building area representatives; attend monthly resident forum with general manager; attend monthly supervisor and safety meetings; present monthly new resident orientation; attend management training and computer classes to update skills; notary.
Education
Bachelor's in Property Management
Skills
• Excel
• Accounting
• Project Management
• Outlook Assessments Customer Focus & Orientation -- Expert January 2020 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share
• to
• profile/ de383a644c4c73c83e665c734d610353eed53dc074545cb7 Attention to Detail -- Familiar February 2020 Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: https://share.indeedassessments.com/share
• to
• profile/ f9b36c3a55b2014a8f8c619e22cf3595eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Appfolio experience
• Word proficient
• Microsoft Office
• Time Management
• Microsoft Excel
• Supervising Experience
• Property Management
• Customer Service (9 years)
• Leadership Experience
• Management Experience
• Office Management
• Case Management
• Bookkeeping
• QuickBooks
Assessments
Customer Focus & Orientation — Expert
January 2020
Responding to customer situations with sensitivity Full results: Expert
Business Math — Highly Proficient
September 2020
Using basic math to solve problems in a business context Full results: Highly Proficient
Filing & Organization — Proficient
September 2020
Arranging and managing information or materials using a set of rules. Full results: Proficient
Numerical Reasoning Skills — Proficient
September 2020
Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs
Full results: Proficient
Mechanical Skills: Monitoring — Familiar
September 2020
Understanding of machine dials, gauges, displays, and data charts Full results: Familiar
Real Estate — Proficient
September 2020
Matching listings with specifications
Full results: Proficient
Verbal Communication — Highly Proficient
September 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Written Communication — Proficient
September 2020
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Accounting Skills: Bookkeeping — Familiar
June 2020
Calculating and determining the accuracy of financial data Full results: Familiar
Office Manager — Familiar
September 2020
Scheduling and budgeting
Full results: Familiar
Workplace English — Expert
September 2020
Understanding spoken and written English in work situations Full results: Expert
Case management & social work — Proficient
January 2021
Prioritizing case tasks, gathering information, and providing services without judgment Full results: Proficient
Project timeline management — Proficient
January 2021
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Sales skills — Highly Proficient
January 2021
Influencing and negotiating with customers
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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